Archive has 333 results
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Sandwell Metropolitan Borough Council (21 006 146)
Statement Not upheld Charging 04-Mar-2022
Summary: Mr X complained about the Council’s decision to charge him for the non-residential care he receives. The Council was not at fault.
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Gloucestershire County Council (21 003 747)
Statement Not upheld Charging 04-Mar-2022
Summary: There was no fault by the Council. The client contribution towards care fees was based on the financial assessment of Mrs Y's income not the cost of the care home fees or whether or not she was eligible for Funded Nursing Care. The fact that Mrs Y was eligible for Funded Nursing Care would not have reduced her contribution to costs.
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Statement Upheld Charging 04-Mar-2022
Summary: The Care Provider took too long to submit a nursing assessment for Funded Nursing Care. This caused Mrs Y a financial loss because her fees were not reduced for three months. The Care Provider will apologise and reimburse Mrs Y.
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London Borough of Croydon (21 005 951)
Statement Upheld Charging 02-Mar-2022
Summary: Mrs X complained on behalf of her mother, Mrs Y that the Council failed to provide regular invoices in relation to Mrs Y’s care costs. Mrs X says this caused avoidable worry and frustration. We found the Council to be at fault regarding this matter. The Council has agreed to make a payment to Mrs X to remedy the injustice caused, and to monitor the invoicing of Mrs Y’s care costs.
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Warwickshire County Council (21 015 261)
Statement Closed after initial enquiries Charging 01-Mar-2022
Summary: We will not investigate Mr C’s complaint about the Council’s refusal to apply a discretionary disregard to his mother’s Mrs D’s property. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.
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Peel House Nursing Home (21 004 169)
Statement Upheld Charging 01-Mar-2022
Summary: Mrs X complained the care provider, Peel House Nursing Home unfairly and inappropriately increased her mother, Mrs F’s care fees during 2021. The care provider was at fault. The terms in its contracts relating to fee increases are not in line with Competition and Markets Authority guidance which means it is likely they are unfair under consumer law. It also failed to issue Mrs F with a contract and did not provide Mrs X with an adequate explanation of how it calculated the care fees. The care provider agreed to apologise and pay Mrs X £300 to recognise the frustration, uncertainty and time and trouble the faults caused her. It also agreed to review its contract to ensure it complies with the CMA guidance and consumer law.
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Redcar & Cleveland Council (21 007 639)
Statement Upheld Charging 28-Feb-2022
Summary: Mr X complained the Council did not properly discuss his care package with him, delayed contacting him about his financial assessment, sent letters to the wrong address and failed to discuss with him how he could address the arrears which accrued. The Council was at fault when it failed to clarify consent with Mr X, did not keep him updated about his hospital discharge and sent his financial information to the wrong address. There was no fault in the way it calculated his contribution to his care charges. The Council properly investigated Mr X’s complaint and has taken action to address the faults it identified. It has agreed to apologise to Mr X and pay him £250 to acknowledge the distress sand frustration caused by the faults.
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Statement Closed after initial enquiries Charging 25-Feb-2022
Summary: We will not investigate this complaint about the complainant’s daughter’s financial contributions to her social care costs. This is because there is not enough evidence of fault by the Council.
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London Borough of Newham (21 015 197)
Statement Closed after initial enquiries Charging 25-Feb-2022
Summary: We will not investigate this complaint about charges for the complainant’s mother’s care service. This is because there is not enough evidence of fault by the Council and not enough justification for us to call on the Council to provide the remedy Miss B is seeking.
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London Borough of Havering (21 013 309)
Statement Closed after initial enquiries Charging 25-Feb-2022
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to compensate him for paying his mother’s care costs when he had difficulty accessing her savings. This is because there is no sign of fault by the Council and an investigation by this office could not add to the response already provided via the Council’s previous investigation.