Hamilton Care Ltd (20 010 932)

Report Upheld Charging 31-Mar-2022

Summary: Adverse Findings Notice issued because Hamilton Care Ltd failed to provide part of the recommendation to remedy a complaint by the Ombusman.

Lilies Home Care Ltd (21 010 606)

Statement Not upheld Charging 30-Mar-2022

Summary: Mrs X complained about the Care Provider’s actions in relation to her mother’s care charges. The Care Provider was not at fault.

Athena Care Homes (Kings Lynn) Limited (21 011 194)

Statement Closed after initial enquiries Charging 30-Mar-2022

Summary: Ms F complained about the way the Care Provider handled her late mother’s care fees. We have discontinued our investigation into Ms F’s complaint because it is late and there are no good reasons to exercise discretion to investigate it.

Staffordshire County Council (21 006 024)

Statement Not upheld Charging 30-Mar-2022

Summary: There was no fault in the Council’s assessment of Mr X’s disability expenses for heating.

Devon County Council (21 014 285)

Statement Closed after initial enquiries Charging 30-Mar-2022

Summary: We will not investigate Mrs X’s complaint about third party top-up fees she paid towards her mother’s residential care costs. The complaint lies outside our jurisdiction because it is late and there are not good grounds to consider it now.

North East Lincolnshire Council (21 016 788)

Statement Upheld Charging 30-Mar-2022

Summary: We will not investigate this complaint about care provided to Ms Y by the Council. This is because parts of the complaint are about events which happened too long ago for us to investigate now. There is also no evidence of fault in how the Council reached its recent decision regarding financial contributions Ms Y was required to make towards her care. The Council has also provided an suitable remedy for significant delays in responding to the complaint.

Tameside Metropolitan Borough Council (21 008 214)

Statement Upheld Charging 29-Mar-2022

Summary: We will not investigate this complaint about the amount the Council charged the complainant for his care. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant.

Middlesbrough Borough Council (21 006 304)

Statement Not upheld Charging 28-Mar-2022

Summary: Miss B complains the Council did not properly consider her request for a discretionary disregard of the value of her grandfather’s home in its financial assessment. Miss B says the Council has not taken into account the level of time she spent and sacrifices she made to care for her grandparents, or that she gave up her home to do so. The Ombudsman does not find fault in how the Council considered Miss B’s request.

Shropshire Council (21 016 620)

Statement Closed after initial enquiries Charging 28-Mar-2022

Summary: We will not investigate this complaint about the Council’s assessment of the complainant’s daughter’s financial contribution to the cost of her non-residential care. This is because there is not enough evidence of fault by the Council.

Lincolnshire County Council (21 009 526)

Statement Upheld Charging 27-Mar-2022

Summary: Mrs X complains the Council failed to inform her of the change in charges to respite care for her husband. She had paid the flat rate to the care home directly but later received a bill for double the amount. Mrs X complained to the Council but there was a delay in their response. We find fault with the Council for delay and miscommunication. This fault has caused Mrs X distress and frustration and we recommend a payment in remedy.