Archive has 12 results
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London Borough of Hackney (20 002 330)
Statement Closed after initial enquiries Covid-19 16-Sep-2020
Summary: Miss X complained the Council’s published information about free parking for key workers during the Covid-19 pandemic was misleading. We will not investigate this complaint because it is unlikely we would find fault in the Council’s actions.
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Transport for London (20 003 179)
Statement Closed after initial enquiries Covid-19 24-Aug-2020
Summary: The Ombudsman will not investigate this complaint that the Authority will not refund the complainant’s season ticket from March, when lockdown started. This is because there is insufficient evidence of fault by the Authority.
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Hertfordshire County Council (20 001 370)
Statement Closed after initial enquiries Covid-19 24-Jul-2020
Summary: The Ombudsman will not investigate this complaint about how the Council dealt with a complaint. This is because it is not a good use of public resources to investigate complaint-handling by itself and because the Council’s complaint-handling did not in itself cause Mr X a significant enough injustice for the Ombudsman to investigate.