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Street furniture and lighting archive 2020-2021


Archive has 20 results

  • Milton Keynes Council (20 003 043)

    Statement Upheld Street furniture and lighting 04-Mar-2021

    Summary: The Ombudsman finds fault with the Council for not providing sufficient information about repairs to streetlights. The Ombudsman also finds fault with the Council for its complaint handling. The Council has agreed to apologise to the complainant and pay a financial remedy for his time and trouble. The Council has also agreed to provide regular updates to residents for repairs.

  • London Borough of Harrow (20 009 263)

    Statement Closed after initial enquiries Street furniture and lighting 03-Feb-2021

    Summary: Mrs X complained about the Council's refusal to remove a speed hump feature which she says leads to vibration in her home when buses pass over it. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Transport for London (19 016 970)

    Statement Upheld Street furniture and lighting 21-Dec-2020

    Summary: Mr X complains about the location of a bus stop and shelter outside his home and disturbance from people waiting there. He has asked both the London Borough of Lambeth and Transport for London to move the bus stop away from his home. The Ombudsman has found no fault on the part of Lambeth but considers that TfL failed to respond properly to Mr X's request. TfL has agreed to apologise and pay Mr X £200 for his time and trouble and frustration and remind officers of the correct procedures. The Ombudsman has found no fault in their joint decision not to move the bus stop.

  • Dorset Council (20 007 090)

    Statement Closed after initial enquiries Street furniture and lighting 03-Dec-2020

    Summary: We will not investigate this complaint about signs on a footpath. This is because it is unlikely we would find the Council at fault as it has properly considered the issues before acting.

  • London Borough of Harrow (20 006 844)

    Statement Closed after initial enquiries Street furniture and lighting 26-Nov-2020

    Summary: Mr X complains about damage to his car which he says was due to a lack of street lighting and the poor design of the public highway. The Ombudsman will not investigate Mr X's complaint. This is because it is reasonable for Mr X to use the legal remedy available to him.

  • Royal Borough of Kingston upon Thames (20 005 551)

    Statement Closed after initial enquiries Street furniture and lighting 19-Nov-2020

    Summary: The Ombudsman will not investigate Miss X's complaint about two broken street lights. The lights have been repaired and there is insufficient remaining injustice to Miss X to warrant our involvement.

  • Bristol City Council (19 016 938)

    Statement Upheld Street furniture and lighting 10-Nov-2020

    Summary: Mr B complains at the Council's response to enquiries he made about it replacing a collapsed road sign. We uphold the complaint finding failings in the information given to Mr B by the Council through its 'Fix My Street' online reporting tool. It was also at fault for its complaint responses. This caused Mr B injustice as he experienced unnecessary time, trouble and frustration. The Council accepts these findings. At the end of this statement we set out the steps it has taken to learn lessons from this complaint and what action it has agreed to remedy Mr B's injustice.

  • Torbay Council (19 019 326)

    Statement Upheld Street furniture and lighting 09-Nov-2020

    Summary: Mrs X complained about high levels of light intrusion into her property after the Council completed road improvements at a junction behind her house. She said glow from the street lights had affected her sleep. The Council did not assess the level of light intrusion at Mrs X property following her complaint. That was fault. The Council has offered to complete a lighting level test. That remedies any injustice caused.

  • Calderdale Metropolitan Borough Council (20 004 772)

    Statement Closed after initial enquiries Street furniture and lighting 04-Nov-2020

    Summary: We will not investigate this complaint about the Council's refusal to provide a shield on a streetlight. This is because it is unlikely we would find fault.

  • Norfolk County Council (20 000 671)

    Statement Not upheld Street furniture and lighting 09-Oct-2020

    Summary: Mr C says the Council misled him about the location of a bus stop when it published a traffic regulation order and did not consult him directly. There is no fault in how the Council handled the traffic regulation order process.