Milton Keynes Council (20 003 043)

Statement Upheld Street furniture and lighting 04-Mar-2021

Summary: The Ombudsman finds fault with the Council for not providing sufficient information about repairs to streetlights. The Ombudsman also finds fault with the Council for its complaint handling. The Council has agreed to apologise to the complainant and pay a financial remedy for his time and trouble. The Council has also agreed to provide regular updates to residents for repairs.

London Borough of Harrow (20 009 263)

Statement Closed after initial enquiries Street furniture and lighting 03-Feb-2021

Summary: Mrs X complained about the Council’s refusal to remove a speed hump feature which she says leads to vibration in her home when buses pass over it. We should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Transport for London (19 016 970)

Statement Upheld Street furniture and lighting 21-Dec-2020

Summary: Mr X complains about the location of a bus stop and shelter outside his home and disturbance from people waiting there. He has asked both the London Borough of Lambeth and Transport for London to move the bus stop away from his home. The Ombudsman has found no fault on the part of Lambeth but considers that TfL failed to respond properly to Mr X’s request. TfL has agreed to apologise and pay Mr X £200 for his time and trouble and frustration and remind officers of the correct procedures. The Ombudsman has found no fault in their joint decision not to move the bus stop.

Norfolk County Council (20 000 671)

Statement Not upheld Street furniture and lighting 09-Oct-2020

Summary: Mr C says the Council misled him about the location of a bus stop when it published a traffic regulation order and did not consult him directly. There is no fault in how the Council handled the traffic regulation order process.