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Public transport archive 2020-2021


Archive has 18 results

  • Transport for London (20 008 363)

    Statement Closed after initial enquiries Public transport 25-Jan-2021

    Summary: Mr X complained about being charged twice for a bus journey when he was told his first electronic payment had failed. We should not investigate this complaint. This is because there is insufficient evidence of significant injustice which would warrant an investigation.

  • Royal Borough of Windsor and Maidenhead Council (20 004 577)

    Statement Upheld Public transport 14-Jan-2021

    Summary: The Ombudsman finds fault with the Council for not updating expired bus timetables in a timely manner, causing out of date information to be advertised. However, the Ombudsman does not find fault with the delay the Council experienced in implementing updates due to COVID 19. The Council has agreed to complete the updates within twelve weeks and make a payment to Mr X for the time spent pursuing the matter.

  • Transport for London (20 008 357)

    Statement Closed after initial enquiries Public transport 12-Jan-2021

    Summary: We will not investigate this complaint about a charge incurred for a bike hire. This is because the problem has been resolved.

  • Transport for London (20 006 096)

    Statement Closed after initial enquiries Public transport 14-Dec-2020

    Summary: Mr X complained about the authority debiting £10 from his bank account even though he had asked to close his account for congestion charge payment. We should not investigate this complaint. This is because the authority has agreed to refund the £10 and there is insufficient remaining injustice which would warrant an investigation.

  • Herefordshire Council (20 007 042)

    Statement Closed after initial enquiries Public transport 09-Dec-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about the advice he received from the Council's civil enforcement officer about parking his bus to use the toilet. This is because it is unlikely we would find fault causing Mr X significant injustice.

  • Transport for London (20 007 169)

    Statement Closed after initial enquiries Public transport 08-Dec-2020

    Summary: The Ombudsman will not investigate Ms X's complaint about the conduct of a member of staff. This is because it is unlikely we could add anything to the response Ms X has already received.

  • Transport for London (20 006 725)

    Statement Closed after initial enquiries Public transport 19-Nov-2020

    Summary: The Ombudsman will not investigate Ms X's complaint about a personal injury while travelling on a Transport for London bus. This is because the complaint is late, and it is reasonable for Ms X to use the legal remedy available to her.

  • Transport for London (20 004 357)

    Statement Closed after initial enquiries Public transport 11-Nov-2020

    Summary: The Ombudsman will not investigate Miss Y's complaint about Transport for London's decision not to issue a partial refund for her Oyster Card. This is because there is not enough evidence of fault to warrant an investigation by the Ombudsman.

  • Oxfordshire County Council (20 004 629)

    Statement Closed after initial enquiries Public transport 04-Nov-2020

    Summary: We will not investigate this complaint about Mrs Y's local bus stop being blocked by a third party. This is because it is unlikely we would find the Council at fault.

  • West Yorkshire Combined Authority (20 004 569)

    Statement Closed after initial enquiries Public transport 16-Oct-2020

    Summary: The Ombudsman cannot investigate Mr X's complaint about a cancelled bus journey and poor customer service. The bus operator provides timetables, fares, buses standards of customer care. Therefore, the complaint does not concern an administrative function of the Council.