London Borough of Richmond upon Thames (20 003 454)

Statement Not upheld Parking and other penalties 13-Jan-2021

Summary: Mr X complained enforcement agents acting on behalf of the Council, illegally seized his vehicle and then damaged it while it was in their storage depot. The Council was not at fault.

Lancashire County Council (20 008 349)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2021

Summary: Mr X complained about the Council issuing him with a parking penalty. We should not exercise discretion to investigate this complaint. This is because it was reasonable for him to appeal to a parking adjudicator at the Traffic penalty Tribunal which is the proper authority to consider appeals against parking penalties.

Leicestershire County Council (20 008 387)

Statement Closed after initial enquiries Parking and other penalties 12-Jan-2021

Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

Bristol City Council (20 008 557)

Statement Closed after initial enquiries Parking and other penalties 12-Jan-2021

Summary: We will not investigate this complaint that the Council’s digital parking permit system breaches data protection law. This is because the complainant can complain to the Information Commissioner.

Transport for London (20 007 566)

Statement Closed after initial enquiries Parking and other penalties 24-Dec-2020

Summary: We will not investigate this complaint that the complainant cannot claim a residents’ discount for the congestion charge. This is because there is insufficient evidence of fault by the Authority and because an investigation would not lead to a different outcome.

Swindon Borough Council (20 007 883)

Statement Closed after initial enquiries Parking and other penalties 24-Dec-2020

Summary: We will not investigate this complaint about the Council not taking action when the complainant’s drive is blocked. This is because there is insufficient evidence of fault by the Council.

Tameside Metropolitan Borough Council (20 001 697)

Statement Not upheld Parking and other penalties 23-Dec-2020

Summary: Mrs X complains about the Council’s decision to introduce parking restrictions on her road. She says the Council consulted too widely and did not consider all information. We find no fault with the Council’s actions or decision to introduce parking restrictions.

Maidstone Borough Council (19 019 855)

Statement Upheld Parking and other penalties 22-Dec-2020

Summary: Mr X complains about recovery action taken by the Council for an unpaid penalty charge notice. He says his request for a payment arrangement was not properly considered. The Ombudsman has found fault by the Council causing Mr X injustice. To remedy this, the Council has agreed to remove the enforcement fee from the debt and agree a payment arrangement for the balance.

South Gloucestershire Council (20 008 193)

Statement Closed after initial enquiries Parking and other penalties 22-Dec-2020

Summary: We will not investigate this complaint about an experimental traffic scheme. The Council is following a legal process which allows the complainant to raise any objections to the scheme. The Council will have to consider these objections if it wishes to make the scheme permanent.

Transport for London (20 008 845)

Statement Closed after initial enquiries Parking and other penalties 22-Dec-2020

Summary: We cannot investigate this complaint about a penalty charge notice for not paying the London congestion zone charge. We have no jurisdiction because the complainant sought a remedy in court.