Transport for London (20 007 802)

Statement Closed after initial enquiries Parking and other penalties 14-Dec-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because it would have been reasonable for him to appeal.

London Borough of Waltham Forest (20 001 281)

Statement Not upheld Parking and other penalties 11-Dec-2020

Summary: Mr X complained the Council failed to consult properly before it introduced motorbike parking charges and that it did not follow the correct guidance. We find the Council was not at fault.

London Borough of Harrow (20 006 841)

Statement Closed after initial enquiries Parking and other penalties 10-Dec-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about a Penalty Charge Notice issued by the Council. This is because Mr X has appealed to London Tribunals.

London Borough of Barking & Dagenham (19 015 568)

Statement Upheld Parking and other penalties 10-Dec-2020

Summary: Mr and Mrs B complain that the Council was wrong to take recovery action over two penalty charge notices for driving offences and failed to respond properly when they told them they were not liable. The Ombudsman cannot consider any complaint about the decision to take recovery action because Mr B filed a statutory declaration in court. There was some fault in the Council’s subsequent actions, but we consider the £200 payment already offered and the agreed procedural changes are a suitable remedy for any injustice.

Staffordshire County Council (20 007 051)

Statement Closed after initial enquiries Parking and other penalties 09-Dec-2020

Summary: We will not investigate this complaint about a penalty charge notice for a parking contravention. The complainant had a right of appeal to a tribunal if he believed the Council should not have issued the penalty charge notice.

Transport for London (20 007 026)

Statement Closed after initial enquiries Parking and other penalties 08-Dec-2020

Summary: Miss X complained about receiving penalty charge notices for parking offences when she says her car’s registration plate was cloned by criminals. We should not investigate this complaint. This is because Miss X may submit a late witness statement to the court which can consider her circumstances.

London Borough of Islington (20 007 028)

Statement Closed after initial enquiries Parking and other penalties 08-Dec-2020

Summary: Miss X complained about receiving penalty charge notices for parking offences when she says her car’s registration plate was cloned by criminals. We should not exercise discretion to investigate this complaint. This is because she may submit a late witness statement to the court which can consider her circumstances.

Transport for London (20 006 412)

Statement Upheld Parking and other penalties 08-Dec-2020

Summary: We will not investigate this complaint about an error by the Authority in relation to two Penalty Charge Notices. This is because the Authority has provided a fair remedy.

Transport for London (19 018 028)

Statement Upheld Parking and other penalties 03-Dec-2020

Summary: Miss X complains that TFL wrongly issued Penalty Charge Notices (PCN) for a foreign registered vehicle that was compliant with the Low Emission Zone. She said that despite her appeals TFL increased the fine and threatened enforcement action. We uphold Miss X’s complaint finding fault. TFL already cancelled the outstanding PCNs. We recommend an apology and a financial payment to remedy the injustice caused and action by TFL to resolve the problems that caused these errors.

London Borough of Lewisham (20 006 749)

Statement Closed after initial enquiries Parking and other penalties 03-Dec-2020

Summary: The Ombudsman will not investigate this complaint about a Penalty Charge Notice. This is because there is insufficient evidence of fault by the Council and because the complainant could have followed the statutory process.