Herefordshire Council (19 015 490)

Statement Closed after initial enquiries Other 14-May-2020

Summary: Mrs X complained about the Council’s failure to properly consider the effect of a major road construction scheme on her property. She also complains about its failure to keep her informed of progress on the scheme which resulted in her unnecessarily closing her letting business for 2019. The Ombudsman will not investigate this complaint. There is insufficient evidence of fault and we will not exercise discretion to consider any matters which took place outside the normal 12-month period for receiving complaints.

Suffolk County Council (19 020 432)

Statement Closed after initial enquiries Other 29-Apr-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to refuse his request for changes to the dropped kerb outside his property. This is because there is not enough evidence of fault to warrant an investigation by the Ombudsman.

Surrey County Council (19 020 376)

Statement Closed after initial enquiries Other 28-Apr-2020

Summary: Mrs X complains the Council failed to maintain blocked gullies on the road outside her home. She says this leads to the road flooding which in turn floods her property. The Ombudsman will not investigate this complaint. The Council has now cleared the pipes. If Mrs X believes the Council is responsible for damaging her property, she can ask the court to decide whether the Council is liable.

Southend-on-Sea City Council (19 021 127)

Statement Closed after initial enquiries Other 27-Apr-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a vehicle crossover. This is because there is not enough evidence of fault to warrant an investigation by the Ombudsman.

Essex County Council (19 020 826)

Statement Closed after initial enquiries Other 27-Apr-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to refuse his request for a planter on the public highway to prevent parking. This is because there is not enough evidence of fault by the Council or personal injustice to Mr X.

Hampshire County Council (19 019 912)

Statement Closed after initial enquiries Other 23-Apr-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to register a right of way over a period of more than 20 years. Mr X has re-applied to register the right of way and has referred the matter to the Planning inspectorate. We cannot separate investigate the Council’s handling of the more recent application and we cannot effectively investigate the Council’s actions from more than 20 years ago.

London Borough of Southwark (19 020 645)

Statement Closed after initial enquiries Other 17-Apr-2020

Summary: Mr X says he converted his garden to a driveway based on the figure provided by the Council for costs to install a dropped kerb. The Ombudsman will not investigate this complaint. It is unlikely that further investigation will lead to a different outcome. And we cannot achieve the resolution Mr X is seeking.

Northampton Borough Council (19 021 008)

Statement Closed after initial enquiries Other 17-Apr-2020

Summary: Mr X complains the Council gave another property an almost identical address to his own which is causing problems with deliveries. The Ombudsman will not investigate this complaint. It is unlikely we will find fault in the Council’s street naming and numbering process.

Bedford Borough Council (19 020 659)

Statement Closed after initial enquiries Other 14-Apr-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about a Fixed Penalty Notice she received for cycling in a prohibited area. This is because the courts were better placed to consider the evidence and decide if the offence occurred.

Transport for London (19 008 867)

Statement Closed after initial enquiries Other 01-Apr-2020

Summary: Mr X complained about being charged £300 for failing to return a rented cycle according to the rental agreement. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.