Archive has 153 results
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Oxfordshire County Council (20 001 296)
Statement Closed after initial enquiries Other 07-Aug-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about damage caused to her car when she hit two unlit bollards. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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Stockport Metropolitan Borough Council (20 001 750)
Statement Closed after initial enquiries Other 04-Aug-2020
Summary: Mr X complains the Council lied about the purpose of a meeting at his home in 2019. And it has caused stress and anxiety by threatening to serve a Compulsory Purchase Order for part of his front garden as part of a proposed cycle route improvement scheme. The Ombudsman will not investigate this complaint. We are unlikely to find fault in the Council’s actions. Nor is further investigation likely to lead to a different outcome.
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Liverpool City Council (20 001 731)
Statement Closed after initial enquiries Other 03-Aug-2020
Summary: The Ombudsman will not investigate this complaint that the Council will not compensate the complainant after she fell and injured her shoulder. This is because the courts decide personal injury claims.
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Statement Closed after initial enquiries Other 31-Jul-2020
Summary: Mr X complains the Council has interfered with the procurement process for a contract to carry out highway works as part of his proposal for a dropped kerb. The Ombudsman will not investigate this complaint because further investigation is unlikely to lead to a different outcome.
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North East Lincolnshire Council (19 013 786)
Statement Upheld Other 31-Jul-2020
Summary: Mr D complains the Council failed to adhere to an undertaking to consult him before carrying out works to the highway. He also refers to complaint handling issues. The Ombudsman has found some evidence of fault by the Council including a failure to consider the complaint. He has upheld the complaint and completed the investigation because the Council agrees to apologise to Mr D.
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Isle of Wight Council (19 017 560)
Statement Closed after initial enquiries Other 28-Jul-2020
Summary: The Ombudsman will not investigate this complaint relating to the complainant’s use of a Council-run harbour. Most issues are best decided by the courts or are for the police to deal with. There is no evidence of other fault by the Council.
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Devon County Council (19 009 167)
Statement Upheld Other 24-Jul-2020
Summary: Mr B complains the Council has failed to tackle problems with the behaviour of cyclists using a trail near to his home. He is concerned there could be an accident. There was fault in the Council’s failure to update Mr B about what was happening for which the Council should apologise.
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London Borough of Hillingdon (19 021 161)
Statement Closed after initial enquiries Other 23-Jul-2020
Summary: Mr X complained about the Council’s failure to replace traffic bollards at the end of his street which he says are decayed. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of injustice which would warrant an investigation.
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Surrey County Council (19 020 292)
Statement Closed after initial enquiries Other 17-Jul-2020
Summary: The Ombudsman will not investigate this complaint about the Council serving a Notice requiring the complainant to remove structures from the highway. The courts are best placed to deal with any concerns the complainant has.
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Staffordshire County Council (19 015 015)
Statement Closed after initial enquiries Other 16-Jul-2020
Summary: The Ombudsman should not investigate Mrs X’s complaint about the Council’s refusal to pay compensation for damage to her car and the way it dealt with her claim. It is reasonable to expect Mrs X to resort to court action for the remedy she seeks. The complaint is therefore outside the Ombudsman’s legal remit.