London Borough of Barking & Dagenham (19 020 205)

Statement Closed after initial enquiries Other 28-Aug-2020

Summary: Mr X complained about the Council’s decision to refuse his application for a dropped kerb outside his property. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

South Gloucestershire Council (20 001 529)

Statement Closed after initial enquiries Other 24-Aug-2020

Summary: Mr X complains the Council failed to paint yellow lines in his road because it forgot and then lied about it. The Ombudsman does not intend to investigate this complaint. We are unlikely to find fault in the Council’s actions. Nor is an investigation likely to lead to a different outcome.

Wakefield City Council (19 018 720)

Statement Upheld Other 18-Aug-2020

Summary: Mr X complained the Council failed to carry out its duties to prevent traffic disruption caused by an event at a local school. The Ombudsman has found no fault by the Council in how it reached its decision. However, the Council is at fault for failing to take actions it promised Mr X it would. The Council has agreed to speak with the School at the start of the next academic year about the traffic disruption. .

London Borough of Haringey (20 002 252)

Statement Closed after initial enquiries Other 17-Aug-2020

Summary: The Ombudsman does not propose to investigate Dr X’s complaint about a zebra crossing outside their house. This is because the complaint is late and there is no reason Dr X could not have complained earlier.

Basingstoke & Deane Borough Council (20 002 701)

Statement Closed after initial enquiries Other 17-Aug-2020

Summary: The Ombudsman will not investigate whether damage to a car which hit a barrier at a car park was caused by the Council’s negligence. This is a matter for the courts to decide.

Essex County Council (20 000 643)

Statement Closed after initial enquiries Other 13-Aug-2020

Summary: Ms X complained about the Council’s handling of her claim following an accident when she tripped over raised paving and suffered injuries. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it was reasonable for Ms X to take action in the Small Claims Court when the Council’s insurers denied liability for negligence.

London Borough of Hillingdon (20 000 781)

Statement Closed after initial enquiries Other 13-Aug-2020

Summary: Mr X complained about the Council’s parking restriction markings on a public road which joins with a private road. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Derbyshire County Council (20 001 530)

Statement Closed after initial enquiries Other 13-Aug-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not pay for repairs to his car caused by what Mr X says was a poorly maintained road. This is because it is reasonable to expect Mr X to resort to court action for the compensation he seeks. The complaint is therefore outside the Ombudsman’s legal remit.

Devon County Council (20 001 112)

Statement Closed after initial enquiries Other 12-Aug-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about an obstruction to the public highway. This is because there is not enough evidence of fault by the Council or injustice to Mrs X. It is also reasonable for Mrs X to use the legal remedy available to her.

Calderdale Metropolitan Borough Council (19 002 001)

Statement Upheld Other 12-Aug-2020

Summary: the Council misled Ms B about whether it would enforce an H bar before she paid to have it painted and delayed responding to her complaint. That caused Ms B to go to unnecessary expense and led to her having to go to time and trouble to pursue her complaint. An apology and payment to Ms B is satisfactory remedy for the injustice caused.