Buckinghamshire Council (20 008 186)

Statement Closed after initial enquiries Highway repair and maintenance 04-Jan-2021

Summary: We will not investigate this complaint about highway repair. This is because it is unlikely we would find the Council at fault and it is reasonable to expect Mr Y to use his right to take the matter to court.

Durham County Council (20 007 850)

Statement Closed after initial enquiries Highway repair and maintenance 21-Dec-2020

Summary: We will not investigate this complaint that the Council has failed to properly maintain the road surface outside the complainant’s home. Further consideration is unlikely to find fault by the Council and it is reasonable for the complainant to use the legal remedies available to him.

Lewes District Council (20 003 296)

Statement Closed after initial enquiries Highway repair and maintenance 18-Dec-2020

Summary: We will not investigate Mr X’s complaint about the standard of work to the public highway carried out by the Council’s contractor. This is because it would be reasonable for Mr X to serve notice on the Council and take the matter to court.

Hertfordshire County Council (20 005 747)

Statement Closed after initial enquiries Highway repair and maintenance 17-Dec-2020

Summary: Mr X complains the Council has failed to make changes to the procedure for road closures which it agreed following a complaint. We will not investigate this complaint. It is unlikely that further investigation will lead to a different outcome. And we do not consider that Mr X has suffered a significant personal injustice which warrants our involvement.

Sefton Metropolitan Borough Council (20 004 571)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2020

Summary: We will not investigate Mr X’s complaint about the time taken to remove a tree stump from the public highway. This is because there is not enough evidence of fault or significant personal injustice to Mr X. Also, the Council has now arranged for the stump to be removed. We could not therefore achieve anything more by investigating Mr X’s complaint.

Hertfordshire County Council (20 007 710)

Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2020

Summary: We will not investigate Mrs B’s complaint that the highway drainage system is regularly blocked and is not maintained adequately. This is because there is no duty on the Council to carry out improvements and it is not unreasonable to expect Mrs B to go to court if the maintenance issue remains unresolved.

Coventry City Council (20 008 364)

Statement Closed after initial enquiries Highway repair and maintenance 15-Dec-2020

Summary: We have not investigated Mr B’s complaint that the Council has failed to maintain local roads. This is because Mr B can apply to court for an order requiring the Council to repair the roads. It is reasonable for Mr B to do this.

West Sussex County Council (20 008 646)

Statement Closed after initial enquiries Highway repair and maintenance 15-Dec-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

Herefordshire Council (20 006 221)

Statement Closed after initial enquiries Highway repair and maintenance 11-Dec-2020

Summary: We will not investigate this complaint about overgrown trees littering the road near Mrs X’s home. This is because the complaint it late and there are no good reasons to investigate it now.

Sheffield City Council (20 007 173)

Statement Upheld Highway repair and maintenance 10-Dec-2020

Summary: We will not investigate this complaint about pavement works the Council carried out outside Mrs Y’s home. This is because there is insufficient evidence of fault by the Council which has caused Mrs Y a significant injustice which has not already been remedied.