Archive has 185 results
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Essex County Council (19 020 820)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jun-2020
Summary: The Ombudsman will not investigate this complaint about the closure of the road on which the complainant lives. It is unlikely he would find fault by the Council caused the complainant significant injustice.
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Essex County Council (19 020 996)
Statement Closed after initial enquiries Highway repair and maintenance 03-Jun-2020
Summary: Mrs X complains about the Council’s decision to allow roadworks to take place at night close to a property which she uses for her business. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (19 012 030)
Statement Not upheld Highway repair and maintenance 01-Jun-2020
Summary: Mr X complains about a footway outside his property. He says the footway is poorly surfaced and is dangerous. He also complains about a poorly aligned dropped kerb. Mr X says the footway is dangerous. The Ombudsman does not find fault with the Council’s actions.
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Statement Closed after initial enquiries Highway repair and maintenance 01-Jun-2020
Summary: The Ombudsman will not investigate this complaint that loose stones from a defective pavement in front of the complainant’s property are causing damage to her driveway. This is because it is reasonable to expect the complainant to use the legal remedies available to her to resolve the matter.
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Manchester City Council (19 021 100)
Statement Closed after initial enquiries Highway repair and maintenance 27-May-2020
Summary: Mr X complained about the Council’s failure to repair potholes in the road where he lives. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Buckinghamshire County Council (19 002 566)
Statement Upheld Highway repair and maintenance 22-May-2020
Summary: Mr X complains about the Council’s decision to reinstate a grass verge outside his home, which it mistakenly gave him permission to remove. Mr X feels the Council’s offer his additional costs is unreasonable. The Ombudsman finds the Council has acted reasonably, but has not properly explained how it calculated the reimbursement offered to Mr X. The Council has agreed consider evidence of the costs Mr X incurred and make a reasonable offer to reimburse him based on this. The Council has also agreed to make a payment to refund the licence fee and to recognise the time and trouble caused to Mr X.
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Northamptonshire County Council (19 021 071)
Statement Closed after initial enquiries Highway repair and maintenance 21-May-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the way the Council’s contractors inspect the highway for defects. The Ombudsman cannot achieve the outcome Mr B seeks.
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Herefordshire Council (19 020 460)
Statement Closed after initial enquiries Highway repair and maintenance 18-May-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the condition of a highway. Mr B can seek a remedy in the courts.
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Suffolk County Council (19 020 463)
Statement Closed after initial enquiries Highway repair and maintenance 23-Apr-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council removed a short section of footway and replaced it with grass. This is because the complaint is late, it is also unlikely we would find fault by the Council and we could not achieve the outcome Mrs X wants.
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Buckinghamshire County Council (19 020 583)
Statement Closed after initial enquiries Highway repair and maintenance 23-Apr-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s refusal to repair the road near home. This is because it would be reasonable for her to serve notice on the Council and take the matter to court.