Archive has 185 results
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Surrey County Council (20 000 980)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about damage to her car from a pothole. This is because it is reasonable for her to seek compensation through the courts.
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Oxford City Council (20 000 833)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about an injury she suffered from a fall on the public highway. This is because it is reasonable for her to seek compensation through the courts.
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Buckinghamshire County Council (20 000 590)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about damage caused to his car by a pothole because the complaint lies outside his jurisdiction. This is because this is essentially a complaint about negligence which is a legal matter for the courts to consider and decide.
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Bournemouth, Christchurch and Poole Council (20 000 920)
Statement Closed after initial enquiries Highway repair and maintenance 10-Jul-2020
Summary: The Ombudsman will not investigate Ms B’s complaint that the Council failed to maintain drains and gullies adequately for several years. This is because, if it remains unresolved, it is reasonable to expect her to pursue a remedy through the courts.
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Essex County Council (19 010 396)
Statement Upheld Highway repair and maintenance 10-Jul-2020
Summary: Ms X complained about a broken manhole cover on the road where she lives. The Ombudsman found there was delay in the Council’s initial response but there was no fault in the subsequent actions it took.
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Buckinghamshire Council (20 000 283)
Statement Closed after initial enquiries Highway repair and maintenance 10-Jul-2020
Summary: Mr X complained about the Council’s refusal to accept liability for damage caused to his car by a pothole in the public highway. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it is reasonable for Mr X to seek a remedy in the small claims court.
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Birmingham City Council (19 008 737)
Statement Upheld Highway repair and maintenance 25-Jun-2020
Summary: Mr B complains about the way the Council has dealt with his reports about drainage problems in the road immediately outside his home. The Council delayed inspecting the site and responding to Mr B’s complaint, which is fault. The Council also gave Mr B unclear information about how long it would take to resolve the problem, which caused frustration and uncertainty. The Council has agreed to apologise, make a payment to Mr B for the injustice caused and remind staff of the timescales for dealing highways issues and complaints.
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Statement Closed after initial enquiries Highway repair and maintenance 23-Jun-2020
Summary: The Ombudsman will not investigate this complaint that the Council has failed to deal with highway defects affecting the complainant’s home. It is unlikely he would find evidence of fault in how the Council has responded to the complainant’s concerns.
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City of York Council (19 011 056)
Statement Not upheld Highway repair and maintenance 22-Jun-2020
Summary: The Ombudsman discontinued his investigation into Mr X’s complaint about the Council’s failure to deal with flooding/mud on a road because there was insufficient injustice to Mr X to justify his continued involvement.
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Kent County Council (19 020 328)
Statement Upheld Highway repair and maintenance 17-Jun-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s use of her email address to report a fictitious pothole as part of its staff training. The Council has explained to Miss X how the error occurred and taken appropriate action to deal with this. It is unlikely further investigation would achieve anything more.