Cambridgeshire County Council (20 002 731)

Statement Closed after initial enquiries Highway repair and maintenance 10-Sep-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council did not properly maintain the highway which resulted in damage to his car. This is because Mr X can take court action about the matter and it is reasonable for him to do so.

Plymouth City Council (20 002 793)

Statement Closed after initial enquiries Highway repair and maintenance 07-Sep-2020

Summary: The Ombudsman will not investigate this complaint about a Temporary Traffic Regulation Order which, for a temporary period, means the complainant cannot park on the path outside her home. This is because there is insufficient evidence of fault by the Council.

Durham County Council (19 008 565)

Statement Not upheld Highway repair and maintenance 01-Sep-2020

Summary: Mr X complained the Council failed to consider the views of residents, businesses and town councillors when proposing highways works to a junction. The Council has decided to abandon the proposed highway works. The Ombudsman has found no fault by the Council in how it reached its decision.

Birmingham City Council (20 000 988)

Statement Closed after initial enquiries Highway repair and maintenance 28-Aug-2020

Summary: Mr X complained about the Council’s failure to properly repair the public highway near his home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Gloucestershire County Council (20 002 504)

Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

Swindon Borough Council (20 001 705)

Statement Closed after initial enquiries Highway repair and maintenance 26-Aug-2020

Summary: Mr X complains the Council has failed to repair the road where he lives. The Ombudsman will not investigate this complaint because Mr X has the right to take court action.

West Suffolk Council (20 002 192)

Statement Closed after initial enquiries Highway repair and maintenance 24-Aug-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council will not agree to add his preferred name to his property. This is because it is unlikely we would find fault and the injustice is not significant enough to justify our involvement.

Hampshire County Council (20 000 058)

Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2020

Summary: The Ombudsman will not investigate Mr C’s complaint about the Council’s maintenance of a highway tree which he says is causing damage to his car and weeds on land to the back of his property. Mr C says the Council has discriminated against him by failing to take his disability into consideration. There is not enough evidence of fault by the Council and a court has already considered many of the issues Mr C raises in his complaint.

Staffordshire County Council (20 001 651)

Statement Closed after initial enquiries Highway repair and maintenance 14-Aug-2020

Summary: Mr X complained about the Council’s handling of his personal injury claim, freedom of information request and complaints. The Ombudsman will not investigate this complaint. This is because it is reasonable to expect Mr X to take his personal injury claim to court. The courts have said that we cannot investigate a complaint about any action by a council, concerning a matter which is itself out of our jurisdiction so we cannot consider the Council’s complaint handling.

Buckinghamshire County Council (20 002 004)

Statement Closed after initial enquiries Highway repair and maintenance 11-Aug-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.