Norfolk County Council (20 004 481)

Statement Closed after initial enquiries Highway repair and maintenance 07-Oct-2020

Summary: The Ombudsman will not investigate Mr and Mrs B’s complaint about the Council’s failure to cut the grass on the highway verge outside their home. This is because the level of loss, harm and distress they have suffered is not high enough to justify our involvement.

Lancashire County Council (20 004 005)

Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2020

Summary: The Ombudsman will not investigate Miss B’s complaint about damage to her shop because of a road disrepair. This is because it is reasonable for Miss B to use the legal remedy available to her in the courts.

City of Bradford Metropolitan District Council (20 003 833)

Statement Closed after initial enquiries Highway repair and maintenance 02-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s maintenance schedule for road sweeping in his area. This is because it would be reasonable for him to serve notice on the Council and take the matter to court.

Hampshire County Council (20 003 793)

Statement Closed after initial enquiries Highway repair and maintenance 01-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his car from a pothole. This is because it is reasonable for him to seek compensation through the courts.

Buckinghamshire County Council (19 019 297)

Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2020

Summary: Miss X complains about the Council allowing the closure of two roads for road works which she considers caused a loss of income to her business. The Ombudsman has discontinued his investigation as it is reasonable to expect Miss X to go to court.

Suffolk County Council (20 003 818)

Statement Closed after initial enquiries Highway repair and maintenance 28-Sep-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has not swept the road outside his house or cleared the drains. This is because we would be unlikely to find fault and any injustice in not significant enough to justify an investigation.

Blackburn with Darwen Council (20 002 429)

Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that water from the highway has caused damage to his property. This is because Mr X could bring a court claim against the Council and it is reasonable for him to do so.

Sheffield City Council (17 004 913)

Report Upheld Highway repair and maintenance 18-Sep-2020

Summary: Mr G complained about the removal of street trees from his road as part of the Council’s ‘Streets Ahead’ programme of works delivered by its contractor, Amey Hallam Highways plc.

Devon County Council (20 002 760)

Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2020

Summary: The Ombudsman will not investigate this complaint about a highway flooding incident and how the Council maintains the highway near the complainant’s home. He could not provide a different outcome even if he found fault in how the Council responded to the incident. The complainant can seek a remedy in court if she believes the Council is not maintaining the highway.

Middlesbrough Borough Council (20 002 909)

Statement Closed after initial enquiries Highway repair and maintenance 15-Sep-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about damage to her car caused by a pothole. This is because it is reasonable for her to seek compensation through the courts.