Craven District Council (20 009 755)

Statement Closed after initial enquiries Other 23-Mar-2021

Summary: We will not investigate this complaint about the Council’s termination of a tenancy for a garage plot. This is because it is unlikely we would find fault by the Council and because we cannot achieve the outcome the complainant wants.

London Councils Transport & Environment Committee (20 011 707)

Statement Closed after initial enquiries Commercial and contracts 18-Mar-2021

Summary: We will not investigate Mr X’s complaint about a breach of contract by the Council. This is because the complaint is late and it would be reasonable for Mr X to go to court.

Herefordshire Council (20 011 919)

Statement Closed after initial enquiries Other 18-Mar-2021

Summary: Mr X complains about the Council’s actions in sending him a warning letter about his behaviour. We will not investigate the complaint because there is no evidence to suggest fault by the Council.

West Berkshire Council (20 011 962)

Statement Closed after initial enquiries Land 18-Mar-2021

Summary: Mr X complains about the Council’s refusal to maintain a ditch behind his property. We will not investigate this complaint. We cannot decide where the boundary lays or who is responsible for the ditch. This is a matter for the courts.

London Borough of Barnet (20 000 880)

Statement Upheld Other 17-Mar-2021

Summary: Ms X complained the Council repeatedly failed to make reasonable adjustments to how it communicates with her. Despite saying it would communicate by email it has sent letters by post and telephoned her causing significant distress. While the Council has taken further action to ensure staff are aware of the agreed reasonable adjustments and do not make further errors the Council, issues are still occurring. So further recommendations have been made so the Council keeps to the agreed reasonable adjustments.

North Yorkshire County Council (20 013 092)

Statement Closed after initial enquiries Other 17-Mar-2021

Summary: Mr X complains about the use of public funds for an advert in the media by the Council about local government reform. Mr X complains the advert was biased and could influence the consultation process which could result in the loss of his role as an elected representative. We cannot investigate as this affects all or most of the people in the Council area. The personal injustice specific to Mr X relates to his position as a member of the Council and so we cannot investigate.

Nuneaton & Bedworth Borough Council (20 012 972)

Statement Closed after initial enquiries Other 16-Mar-2021

Summary: We will not investigate Miss B’s complaint that the Council wrongly shared her personal data when it sent letters for her to properties she rents to tenants. This is because Miss B may complain to the Information Commissioner, which is in the best position to consider the matter. Also, it is reasonable for Miss B to put in a claim for compensation to the county court.

Wealden District Council (20 009 983)

Statement Closed after initial enquiries Councillor conduct and standards 16-Mar-2021

Summary: The Ombudsman will not investigate this complaint as we are unlikely to find fault in the way the Council dealt with their code of conduct complaint about parish councillors. Nor can we achieve the outcome the complainant is seeking.

London Borough of Croydon (20 011 248)

Statement Closed after initial enquiries Other 16-Mar-2021

Summary: We will not investigate this complaint about the Council’s failure to respond to a subject access request. This is because there is insufficient evidence of fault and the complainant could complain to the Information Commissioner.

Wakefield City Council (20 010 231)

Statement Closed after initial enquiries Other 12-Mar-2021

Summary: Ms X complains about the Council’s response to a complaint she made about a parish councillor. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council and we cannot achieve the outcome Ms X seeks.