South Tyneside Metropolitan Borough Council (20 006 551)

Statement Upheld Covid-19 11-Mar-2021

Summary: There is no fault in the Council’s decision to ban the complainant from its library facilities, after an incident. However, the Council was at fault because it did not set a proper review period for the ban. The Council has agreed to remedy the injustice this caused by setting a review period now. There is no evidence of fault in several other points the complainant has raised.

Kent County Council (20 010 271)

Statement Closed after initial enquiries Covid-19 11-Mar-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision to suspend the performance of a circus during the COVID-19 pandemic. This is because there is not enough evidence of fault or significant personal injustice. It is also reasonable for Mr X to take the matter to court if he believes the Council is responsible for the financial loss he incurred.

Rutland County Council (20 010 209)

Statement Closed after initial enquiries Covid-19 18-Feb-2021

Summary: We cannot investigate Miss X’s complaint that the Council misused emergency powers to allocate £50,000 of taxpayer money to a non-emergency project. This is because the issue affects all or most of the people in the Council’s area. We cannot investigate Miss X’s complaint that the Council did not follow the proper process in recruiting for the project as it concerns a personnel matter.

Leicester City Council (20 009 204)

Statement Closed after initial enquiries Covid-19 27-Jan-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to refund her gym membership fee. This is because there is not enough evidence of fault by the Council.

Manchester City Council (20 001 783)

Statement Closed after initial enquiries Covid-19 04-Sep-2020

Summary: Mr X complained that during the Covid-19 lockdown, the Council was at fault for closing the public library. We will not investigate this complaint. This is because it is unlikely we would find the Council at fault as it followed the government’s instructions.