Archive has 160 results
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Suffolk County Council (20 003 202)
Statement Closed after initial enquiries Other 08-Sep-2020
Summary: The Ombudsman will not investigate Mr B’s complaint that the actions of a Council officer amounted to a breach of data protection and his right to privacy. This is because there is another body better placed to consider the matter.
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Surrey County Council (20 002 413)
Statement Closed after initial enquiries Other 04-Sep-2020
Summary: The Ombudsman will not investigate Mrs G’s complaint about the Council’s poor record keeping and data protection matters. This is because it is reasonable to expect Mrs G to pursue the matter with the Information Commissioner.
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Rother District Council (20 002 704)
Statement Closed after initial enquiries Other 04-Sep-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about an alleged breach of his personal data. This is because the Information Commissioner’s Office is the appropriate body to consider his concerns.
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Hertfordshire Fire & Rescue Service (20 002 181)
Statement Closed after initial enquiries Other 04-Sep-2020
Summary: The Ombudsman does not propose to investigate Mrs X’s complaint about the way a fire engine was being driven and a gesture allegedly made by a passenger in the fire engine. This is because there is not enough evidence of fault and the Ombudsman could not add anything to the response Mrs X has already received.
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London Borough of Waltham Forest (19 016 717)
Statement Upheld Other 02-Sep-2020
Summary: Mrs X complained the Council did not tell her it had organised a community event at the same Council venue and time as her wedding ceremony. The Council was at fault. It failed to advise Mrs X of the planned event and its marketing material did not make it clear the venue may be open for public events at the same time. The Council has agreed to apologise to Mrs X and pay her £150 to acknowledge the frustration and distress caused.
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Statement Closed after initial enquiries Other 02-Sep-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council’s tree damaged his property. The complaint is outside the Ombudsman’s jurisdiction because Mr X has an alternative remedy at court.
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Somerset County Council (20 002 708)
Statement Closed after initial enquiries Other 28-Aug-2020
Summary: The Ombudsman will not investigate this complaint about a questionnaire on the Council becoming a unitary authority. This is because the complaint is about a matter which affects all or most of the people living in the complainant’s area.
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Birmingham City Council (19 008 037)
Statement Not upheld Other 24-Aug-2020
Summary: Mr F complains the Council has overcharged for the installation and maintenance of vehicle activated speed signs. The Ombudsman has found no fault.
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Kirklees Metropolitan Borough Council (20 002 447)
Statement Closed after initial enquiries Other 20-Aug-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about an injury she suffered following a fall on the public highway. This is because the Ombudsman cannot establish liability in such matters, and it is reasonable for Mrs X to seek compensation through the courts.
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Hertfordshire County Council (20 001 865)
Statement Closed after initial enquiries Other 18-Aug-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about how the Council managed its contact with her. This is because it is unlikely we could add significantly to any previous investigation by the Council and the Council has already provided a suitable remedy.