Archive has 46 results
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Winchester City Council (20 002 269)
Statement Closed after initial enquiries Leisure and culture 17-Aug-2020
Summary: The Ombudsman cannot investigate Ms G’s complaint as Clerk to a parish council about the poor standard of children’s play equipment installed by the Council. This is because the law prevents us from investigating complaints made by a body constituted for the purposes of public service, which includes parish councils.
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Statement Closed after initial enquiries Leisure and culture 10-Aug-2020
Summary: Mrs X complains about a member of the public damaging her shed. The Ombudsman will not investigate this complaint. This is because the Ombudsman would be unable to achieve the outcome Mrs X wants and there is a better placed body to consider the criminal damage claimed.
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Durham County Council (19 015 376)
Statement Upheld Leisure and culture 06-Aug-2020
Summary: Mrs X complained about how the Council ended the allotment tenancy she held on behalf of a charity. The Council was not at fault for how it ended the tenancy. It was at fault for failing to send Mrs X an updated tenancy but that did not cause an injustice.
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London Borough of Lewisham (20 001 558)
Statement Closed after initial enquiries Leisure and culture 03-Aug-2020
Summary: Mr X complains about the Council’s failure to communicate with him about matters relating to his local park. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault or injustice sufficient to warrant an investigation.
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Harborough District Council (19 020 693)
Statement Closed after initial enquiries Leisure and culture 14-Jul-2020
Summary: Mr X complains the Council to make changes he wants which he says will enable him to swim safely at the local leisure centre. The issue at the heart of the complaint is whether there has been a breach of the Equality Act 2010. Such decisions are matters for the courts, not the Ombudsman.
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London Borough of Ealing (20 000 275)
Statement Closed after initial enquiries Leisure and culture 13-Jul-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to end the complainant’s allotment tenancy in 2018. This is because it is a late complaint and because there is insufficient evidence of fault by the Council.
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City of Bradford Metropolitan District Council (19 012 438)
Statement Upheld Leisure and culture 18-Jun-2020
Summary: Mr S complains that the Council delayed in installing the agreed signage at the nearby recreation ground and that the new signage wrongly restricts dog-walkers access to the whole cricket pitch area. The Council was at fault in that it delayed installing signage and miscommunicated its intentions in respect of the wording. The Ombudsman considers that the replacement of the signage, once the Council has introduced a new Public Space Protection Order later this year, is a suitable response to Mr S’s complaint.
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Royal Borough of Greenwich (19 020 641)
Statement Closed after initial enquiries Leisure and culture 18-Jun-2020
Summary: The Ombudsman will not investigate this complaint that the complainant was banned from the Council’s libraries in retaliation for him raising concerns about the library service. This is because there is insufficient evidence of fault by the Council.
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Plymouth City Council (19 020 585)
Statement Upheld Leisure and culture 15-Jun-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about wet paint on a bench damaging his clothes. This is because the Council has now agreed to pay for the damage and so an investigation by the Ombudsman could not achieve anything more.
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Horsham District Council (19 020 867)
Statement Closed after initial enquiries Leisure and culture 09-Jun-2020
Summary: The Ombudsman will not investigate this complaint that the complainant was assaulted by a steward during a performance at a theatre run by the Council. This is because the Ombudsman cannot investigate allegations of crime and because there is insufficient evidence of fault by the Council. In addition, it is unlikely an investigation would lead to a different outcome.