Birmingham City Council (20 001 588)

Statement Closed after initial enquiries Managing council tenancies 04-Aug-2020

Summary: The Ombudsman cannot investigate this complaint about the removal of an air unit from the complainant’s home. This is because the complainant is a council tenant and the Ombudsman has no power to investigate a council when it is acting as a landlord.

London Borough of Tower Hamlets (20 001 707)

Statement Closed after initial enquiries Managing council tenancies 30-Jul-2020

Summary: The Ombudsman cannot investigate this complaint about the complainant’s service charges. This is because he has no power to investigate a council when it is acting as a landlord.

Northampton Borough Council (20 000 062)

Statement Closed after initial enquiries Managing council tenancies 20-May-2020

Summary: A Council leaseholder complained the Council had overcharged him for works to his flats. But the Ombudsman cannot investigate this matter. This is because the law prevents us from considering complaints about the Council’s actions in managing its leasehold properties.

Rotherham Metropolitan Borough Council (19 020 330)

Statement Closed after initial enquiries Managing council tenancies 28-Apr-2020

Summary: A man complained about the Council’s decision to allow one of his neighbours to build a driveway across a large grassed area in front of his house. But the Ombudsman will not investigate this matter. This is mainly because we cannot consider complaints about actions the Council takes in its role as a social housing landlord. In addition there is no sign of fault in the way the Council considered the planning issues in question.