London Borough of Barking & Dagenham (20 011 921)

Statement Closed after initial enquiries Managing council tenancies 24-Mar-2021

Summary: A homeowner complained about the Council’s failure to resolve issues caused by her neighbour, a Council tenant, breaching her tenancy agreement. But we cannot investigate this matter. This is because the law says we cannot consider complaints about councils acting in their role as landlords of social housing.

Birmingham City Council (20 012 966)

Statement Closed after initial enquiries Managing council tenancies 08-Mar-2021

Summary: We cannot investigate Miss C’s complaint that the Council has failed to fix a leak at a Council-owned property next to her home. This is because Miss C’s complaint is about the management of social housing by the Council. We do not have the power to investigate such complaints.

Birmingham City Council (20 010 359)

Statement Closed after initial enquiries Managing council tenancies 16-Feb-2021

Summary: We cannot investigate this complaint about damage caused to the complainant’s home due to a fire. This is because the complainant is a Council tenant and we have no power to investigate a Council when it is acting as a landlord.

London Borough of Southwark (20 009 814)

Statement Closed after initial enquiries Managing council tenancies 03-Feb-2021

Summary: We cannot investigate Ms Q’s complaint about the Council’s handling of her mutual exchange application. This is because we have no jurisdiction to consider housing management issues.

Leeds City Council (20 008 724)

Statement Closed after initial enquiries Managing council tenancies 26-Jan-2021

Summary: We will not investigate Mr Q’s complaint about the Council’s delay in dealing with his Right to Buy application. Part of the complaint is late. It would also have been reasonable for Mr Q to use the statutory Right to Buy delay procedure and, if necessary, go to court. Nor will we investigate Mr Q’s complaint about the Council’s failure to fence off land adjacent to his house and to make it part of his garden. This is because it is late.

Birmingham City Council (20 008 761)

Statement Closed after initial enquiries Managing council tenancies 21-Jan-2021

Summary: We cannot investigate this complaint that the Council withheld a refund from the complainant to pay for a historic housing related debt. This is because we have no power to investigate a council when it is acting as a landlord.

London Borough of Harrow (20 004 183)

Statement Closed after initial enquiries Managing council tenancies 30-Oct-2020

Summary: The Ombudsman cannot investigate this complaint about the Council paying a rent credit into a council tax account. This is because the Ombudsman has no power to investigate a Council when it is acting as a landlord.

London Borough of Wandsworth (20 002 533)

Statement Closed after initial enquiries Managing council tenancies 20-Aug-2020

Summary: The Ombudsman cannot investigate Mr C’s complaint the Council did not adequately consult with freehold residents about erecting scaffolding on council owned properties and the length of time it was in place. Mr C also complains the Council did not keep to the time period stated in its complaints policy. The Ombudsman cannot investigate this complaint because it is about the Council’s actions as a social housing landlord.

Stevenage Borough Council (20 001 399)

Statement Closed after initial enquiries Managing council tenancies 05-Aug-2020

Summary: The Ombudsman cannot investigate Mr B’s complaint that the Council has failed to take action to address its tenant’s anti-social behaviour and harassment. This is because the Ombudsman cannot investigate complaints about the Council’s management of its social housing.

Birmingham City Council (20 001 588)

Statement Closed after initial enquiries Managing council tenancies 04-Aug-2020

Summary: The Ombudsman cannot investigate this complaint about the removal of an air unit from the complainant’s home. This is because the complainant is a council tenant and the Ombudsman has no power to investigate a council when it is acting as a landlord.