Archive has 57 results
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Broadland District Council (19 015 274)
Statement Not upheld Private housing 02-Oct-2020
Summary: Mr & Mrs X complained the Council failed to identify health and safety hazards and take appropriate enforcement action against their landlord when it inspected their privately rented home. The Council was not at fault.
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London Borough of Sutton (19 020 518)
Statement Upheld Private housing 01-Oct-2020
Summary: Ms B complains that the Council delayed in carrying out a Housing Health and Safety Rating System inspection of the temporary accommodation it provided her when she was homeless. The Ombudsman finds the Council delayed in completing an inspection which meant Ms B had to live in a property with hazards for longer than necessary. The Council has agreed to make a payment to Ms B in recognition of the injustice she suffered.
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Statement Closed after initial enquiries Private housing 08-Sep-2020
Summary: Mr X complained about the Council failing to maintain derelict houses which it owns following a threat of serving a notice against him in the past for failing to maintain similar properties. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it concerns matters which the complainant was aware of several years before the 12-month time limit for receiving complaints.
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Somerset West and Taunton Council (19 013 805)
Statement Upheld Private housing 04-Sep-2020
Summary: Mr C, a private landlord, says a Council officer gave him a verbal reference on behalf of a tenant which led him to let his property to the tenant. Mr C says the tenant did not pay her rent and damaged his property. He says this caused him injustice because he had to evict the tenant and redecorate. The Council has accepted it was at fault. It recognises it did not provide adequate information to Mr C. It has agreed to pay Mr C a sum to recompense him for the losses he incurred and has reviewed its housing options operations.
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Worthing Borough Council (20 001 580)
Statement Closed after initial enquiries Private housing 26-Aug-2020
Summary: The Ombudsman will not investigate Mrs C’s complaint about the Council’s handling of a housing improvement notice about a problem with a door. The Ombudsman cannot investigate this complaint as Mrs C has exercised her right to appeal to the First Tier (Property) Tribunal.
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Manchester City Council (19 011 444)
Statement Upheld Private housing 21-Aug-2020
Summary: Mr X complained about the Council’s handling of allegations made by the tenant of a house owned by his parents. The Ombudsman found there was fault causing injustice when the Council gave confusing advice about rights of access and the allegations made by the tenant. The Ombudsman did not find evidence of bias.
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London Borough of Hounslow (20 001 182)
Statement Closed after initial enquiries Private housing 19-Aug-2020
Summary: The Ombudsman will not investigate Mr Q’s complaint that the Council sent him and his wife threatening letters saying they run an unlicensed and sub-standard house in multiple occupation. This is because an investigation by us is unlikely to lead to a different outcome, nor can we achieve the outcome Mr Q would like.
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Thanet District Council (20 001 446)
Statement Closed after initial enquiries Private housing 12-Aug-2020
Summary: The Ombudsman will not investigate Mr G’s complaint about being treated unfairly and with prejudice when the Council issued an improvement notice for a property he owns. This is because it would have been reasonable for Mr G to use his right to appeal against the notice and any charges to the First Tier Tribunal.
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Gloucester City Council (20 001 823)
Statement Closed after initial enquiries Private housing 11-Aug-2020
Summary: The Ombudsman will not investigate Mr B’s complaint that a tenant the Council had recommended to him when it was aware she would damage his property, then caused extensive damage. This is because it is not unreasonable to expect Mr B to go to court to seek a remedy.
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Dartford Borough Council (20 001 067)
Statement Closed after initial enquiries Private housing 05-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council not paying rent arrears to the landlord of a tenant. This is because it is unlikely he would find evidence of fault by the Council