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Private housing archive 2020-2021


Archive has 57 results

  • Newcastle-under-Lyme Borough Council (20 012 015)

    Statement Closed after initial enquiries Private housing 26-Mar-2021

    Summary: Miss X complained about the Council's failure to give her suitable protection as a tenant and serving a notice on her for failing to keep the premises in good repair. We will not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

  • Peterborough City Council (20 013 591)

    Statement Closed after initial enquiries Private housing 23-Mar-2021

    Summary: Mr X complains about the Council's failure to assist him in connection with tenants in his rented property who have not paid their rent. We will not investigate the complaint because we are unlikely to find evidence of fault sufficient to warrant investigation and Mr X has appeal rights to the Information Commissioner in relation to his Freedom of Information request.

  • Southend-on-Sea City Council (20 011 863)

    Statement Closed after initial enquiries Private housing 17-Mar-2021

    Summary: We will not investigate Mr Q's complaint about the Council's handling of disrepair in his privately rented flat. This is because he has not suffered significant injustice, nor are we likely to find fault with the Council. In any event, the complaint is late.

  • Allerdale Borough Council (19 017 356)

    Statement Upheld Private housing 15-Mar-2021

    Summary: Mr X complained the Council failed to pursue his landlord regarding urgent repairs needed at his home. He also complained the Council failed to keep a record of his first complaint and responded to his second complaint incorrectly. He said the Council did not respond to his requests to escalate his complaints about the Council's complaint handling. He said this situation caused him stress and negatively affected his physical health. The Council was at fault when it failed to escalate Mr X's complaint at his request and delayed tracing Mr X's landlord. The Council has agreed to make a payment of £100 to Mr X to recognise the frustration he experienced because of this.

  • London Borough of Lambeth (20 010 671)

    Statement Closed after initial enquiries Private housing 08-Mar-2021

    Summary: We will not investigate this complaint that the Council failed to provide landlord insurance to the complainant and failed to reply to enquiries about it. This is because there is insufficient evidence of fault and injustice and because the Council has provided a fair remedy for the delays that occurred.

  • Cheshire East Council (20 003 819)

    Statement Not upheld Private housing 05-Mar-2021

    Summary: Miss B complained the Council did not take enforcement action against her landlord. Miss B said her landlord did not fix her boiler and she and her family were left without adequate heating and hot water. We did not find fault with the Council.

  • Leeds City Council (20 011 383)

    Statement Closed after initial enquiries Private housing 04-Mar-2021

    Summary: Mr X complained about the Council's inspection of disrepair at his rented property under the Housing Act 2004. We should not investigate this complaint. This is because there is insufficient evidence of any fault causing injustice to Mr X which would warrant an investigation.

  • Brentwood Borough Council (20 002 688)

    Statement Upheld Private housing 23-Feb-2021

    Summary: Mr X is a landlord who complained that the Council failed to consider statutory guidance when it advised his tenants to remain in his property after the Court made a Possession Order. He says this led to further loss of rental income, additional Court costs and time and trouble. We found the Council was at fault and this caused injustice to Mr X. The Council has agreed to provide a suitable remedy.

  • London Borough of Merton (20 009 956)

    Statement Closed after initial enquiries Private housing 18-Feb-2021

    Summary: We will not investigate this complaint about the Council's response after the complainant reported he was living in poor accommodation. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Bexley (20 005 627)

    Statement Not upheld Private housing 15-Feb-2021

    Summary: Mr X complains about the way the Council has dealt with his complaint about damp at his privately rented property. The Ombudsman has not found fault by the Council.