Kingston Upon Hull City Council (20 012 380)

Statement Closed after initial enquiries Homelessness 31-Mar-2021

Summary: We cannot investigate this complaint about the Council’s failure to fulfil a statutory homeless duty and to provide services to
Mr C 13 years ago. The complaint is late, with no good reason to consider it now, and we could not investigate effectively or achieve a meaningful result so long after the original events.

Tandridge District Council (20 005 833)

Statement Not upheld Homelessness 30-Mar-2021

Summary: Miss X complained about the way the Council managed her Home Choice application for social housing. We found no evidence of fault.

Leicester City Council (19 010 975)

Statement Upheld Homelessness 25-Mar-2021

Summary: There was fault by the Council in a complaint alleging fault in its dealings with the complainant over housing matters. The Council agreed to provide a financial remedy to address the injustice suffered by the complainant.

London Borough of Hackney (19 017 811)

Statement Upheld Homelessness 23-Mar-2021

Summary: Ms B complained that there was fault in the way the Council dealt with her requests for advice and assistance with her housing situation. We find the Council was at fault in the way it dealt with the matter. In recognition of the injustice caused the Council has agreed to apologise to Ms B and make a payment to her.

London Borough of Redbridge (20 003 523)

Statement Upheld Homelessness 16-Mar-2021

Summary: Mr X complained about the way the Council handled his homelessness and Housing Register applications. He said there was delay, poor communication and he was treated unfairly. The Council was at fault and this caused injustice to Mr X. The Council accepted our findings and agreed to provide a suitable remedy.

London Borough of Brent (19 006 981)

Statement Upheld Homelessness 11-Mar-2021

Summary: The Council failed to consider relevant information before refusing Ms X’s request for a review of the suitability of accommodation offered to discharge its homeless duty. The Council has agreed to review the suitability of the offer.

London Borough Of Barnet (20 002 930)

Statement Upheld Homelessness 11-Mar-2021

Summary: Ms X complained the Council accommodated her in temporary accommodation unsuitable for her medical needs, failed to provide permanent accommodation, delayed carrying out repairs and failed to take her concerns about a fake Electrical Installation Condition Report seriously. The Council’s failure to provide alternative suitable accommodation for 11 months is fault. There is also fault in relation to delays with repairs and delay in dealing with her concerns about the Electrical Installation Condition Report. A suitable remedy for these faults has been agreed.

Northampton Borough Council (20 010 490)

Statement Closed after initial enquiries Homelessness 10-Mar-2021

Summary: Mr X complained about the Council’s failure to take action to recover rent deposit and advance rent payments after he was assaulted by his landlady in 2019. We should not exercise discretion to investigate this complaint. This is because it concerns matter which he was aware of prior to the 12-month period for accepting complaints.

London Borough of Havering (20 011 054)

Statement Closed after initial enquiries Homelessness 09-Mar-2021

Summary: Miss X complained about the Council’s decision to discharge its homeless duty to her in 2019. We should not exercise discretion to investigate this complaint which was received outside the normal 12-month period for accepting complaints. This is because it concerns a homelessness decision, and it was reasonable for her to challenge the decision in the courts at the time.

London Borough of Enfield (20 003 916)

Statement Closed after initial enquiries Homelessness 09-Mar-2021

Summary: Miss X complained about the Council placing her in temporary accommodation which she says is unsuitable for her needs. We should not investigate this complaint. This is because the Council offered her a review of the accommodation and agreed to move her to another property. She had a right of appeal against the review decision to the County Court and it was reasonable for her to pursue this.