Breckland District Council (20 004 884)

Statement Closed after initial enquiries Allocations 10-Dec-2020

Summary: We will not investigate Mr B’s complaint about the way the Council treated him after he applied for housing in its area, in particular that the Council unlawfully discriminated against him. This is because it is not unreasonable to expect Mr B to go to court.

London Borough of Newham (19 013 389)

Statement Upheld Allocations 10-Dec-2020

Summary: The Council failed to properly deal with Mr X’s homelessness assistance application. There were large periods of inaction and his case was wrongly closed for several months as a direct result of the Council’s failure to make reasonable adjustments for Mr X’s disability. The Council has agreed to apologise and make a payment to Mr X, prioritise action on his case and take action to prevent similar failings in future.

London Borough of Wandsworth (19 015 598)

Statement Not upheld Allocations 09-Dec-2020

Summary: Mrs X complained the Council had failed to rehouse her despite assessing her need to move in 2017. We have found the Council was not at fault.

London Borough of Enfield (19 018 880)

Statement Not upheld Allocations 09-Dec-2020

Summary: Mr X complains that the Council has wrongly assessed his family as low medical priority for housing allocation and ignored medical advice that his daughter needs her own bedroom. Mr X says he and his family are exhausted. The Ombudsman does not find the Council at fault.

London Borough of Hillingdon (20 002 310)

Statement Not upheld Allocations 08-Dec-2020

Summary: Miss X complained the Council would not consider her request for a larger Housing Association property to accommodate her medical needs. The Ombudsman did not find fault with the Council’s decision. This is because the Council made its decision in line with its policy.

West Berkshire Council (20 007 265)

Statement Closed after initial enquiries Allocations 04-Dec-2020

Summary: The Ombudsman will not investigate Miss B’s complaint about the Council’s handling of her housing register application. This is because it is unlikely an investigation would find the Council was at fault.

Birmingham City Council (20 006 503)

Statement Closed after initial enquiries Allocations 03-Dec-2020

Summary: The Ombudsman will not investigate this complaint that the Council will not register the complainant for a two bedroom property on the housing register. This is because there is insufficient evidence of fault by the Council.

London Borough of Southwark (19 012 329)

Statement Upheld Allocations 02-Dec-2020

Summary: Mr D complains the Council has incorrectly assessed his housing priority. The Ombudsman has found evidence of fault. He has completed the investigation because the Council has accepted fault and offered a remedy.

Brighton & Hove City Council (19 019 490)

Statement Upheld Allocations 02-Dec-2020

Summary: Miss Y complains about the way the Council handled her housing application and its decision about the number of bedrooms to which she is entitled. She says the Council failed to consider the information she provided properly and caused delays. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by apologising to Miss Y, carrying out a fresh review of its decision about her bedroom entitlement, and paying her £1,000 to reflect her avoidable time and trouble, and inconvenience of being in unsuitable accommodation.

London Borough of Lambeth (19 016 508)

Statement Upheld Allocations 01-Dec-2020

Summary: Miss B complains about how long she has been living in temporary accommodation and the condition of it. There was fault by the Council in its response to the disrepair issues. The Council will apologise and make a payment to Miss B.