Archive has 242 results
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Hinckley & Bosworth Borough Council (19 015 330)
Statement Not upheld Allocations 28-Aug-2020
Summary: There was no fault in how the Council dealt with Mr K’s housing situation. It decided his application in accordance with its allocations policy and considered all the evidence he gave it in good time. The Council considered whether it could adapt the home to meet the needs of his disabled daughter, but decided it was not reasonable to do so and instead the family’s needs could be met by a move to a more suitable property.
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London Borough of Southwark (20 002 550)
Statement Closed after initial enquiries Allocations 27-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to reject the complainant’s housing application and a complaint about the way the Council handled the application. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Harlow District Council (20 002 219)
Statement Closed after initial enquiries Allocations 27-Aug-2020
Summary: The Ombudsman will not investigate this complaint that the Council did not provide information about the allocations policy when it helped the complainant in 2015. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (20 002 058)
Statement Closed after initial enquiries Allocations 26-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision that it will not register the complainant for a four bedroom property on the housing register. This because the Council has reviewed its decision and registered the complainant for four bedrooms. In addition, there is insufficient evidence of fault by the Council regarding its decision to place the complainant in band two.
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London Borough of Waltham Forest (19 015 734)
Statement Upheld Allocations 25-Aug-2020
Summary: Ms X complained the Council failed to properly consider her application for housing priority. The Council was at fault as it delayed reviewing the application for medical priority. It has already apologised for this. There was no fault in the way it decided not to award additional medical priority to Ms X.
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Birmingham City Council (19 012 319)
Statement Upheld Allocations 25-Aug-2020
Summary: Miss X complains the Council wrongly suspended her housing application and then delayed reviewing this error. This meant Miss X could not apply for housing for a year. She says this caused her an injustice because she needed to move for medical reasons. The Council has accepted its delay in dealing with her review was fault. We have suggested a remedy to address the injustice Miss X says she suffered and to address any potential injustice that might have been caused to other service-users by an apparent service failure. The Council has agreed to remedy in the way suggested.
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London Borough of Camden (20 001 648)
Statement Closed after initial enquiries Allocations 25-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council. In addition, the Ombudsman has no power to investigate a council when it is acting as a landlord.
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Statement Upheld Allocations 20-Aug-2020
Summary: the Council was not at fault when it closed Mr X’s Housing Register application in October 2018. But it handled his complaint was poor and it has agreed to apologise for that.
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Wellingborough Borough Council (19 009 032)
Statement Not upheld Allocations 20-Aug-2020
Summary: Mrs X complains the Council delayed in reviewing her housing needs and placing her in the correct band. Mrs X says as a result she had to live for longer in unsuitable accommodation. There is no evidence of fault, including delay, in how the Council assessed Mrs X’s housing register eligibility and she did not miss out on any suitable properties.
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London Borough of Hillingdon (20 002 229)
Statement Closed after initial enquiries Allocations 20-Aug-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint about the Council’s failure to relocate her and her family to more suitable accommodation. This is because there is insufficient evidence of fault by the Council.