Castle Point Borough Council (19 013 072)

Statement Upheld Allocations 15-Sep-2020

Summary: The Ombudsman finds fault with the way the Council decided Miss B’s housing application. It failed to properly consider all the information and relied on the medical advisor opinion rather than reaching its own decision. The Council has agreed actions to remedy the injustice caused to Miss B.

Cornwall Council (19 017 077)

Statement Not upheld Allocations 15-Sep-2020

Summary: Mrs X says the Council wrongly refused her application for a move to a two-bed Council property. The Council later reversed this decision. There is no fault by the Council causing injustice to the complainant. I did not investigate other parts of Mrs X’s complaint, which are out of time or premature, or there is insufficient evidence of injustice to Mrs X.

Huntingdonshire District Council (19 017 166)

Statement Upheld Allocations 10-Sep-2020

Summary: Miss X complains the Council did not properly consider her application to join the housing register and delayed responding to her complaint. Miss X says this caused unnecessary stress and anxiety and resulted in her family remaining in unsuitable accommodation. The Ombudsman finds no fault in the way it considered Miss X’s application, but some fault in how it handled her complaint. The agreed action remedies the injustice caused.

London Borough of Waltham Forest (20 002 547)

Statement Closed after initial enquiries Allocations 10-Sep-2020

Summary: The Ombudsman will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

London Borough of Southwark (20 003 071)

Statement Closed after initial enquiries Allocations 10-Sep-2020

Summary: Ms X complains about the Council’s response to her housing situation when she had to leave her home due to anti-social behaviour. The Ombudsman will not investigate the complaint because it falls outside our jurisdiction as Ms X intends to take legal action against the Council.

London Borough of Southwark (19 013 838)

Statement Not upheld Allocations 07-Sep-2020

Summary: Mr B complains the Council has failed to deal correctly with her application for housing. The Ombudsman finds there was no fault by the Council in this matter.

London Borough of Tower Hamlets (19 013 947)

Statement Upheld Allocations 07-Sep-2020

Summary: Ms X complained about the way the Council handled her housing application and, in particular, it failed to properly consider her medical needs. As a result she says she was placed in the wrong priority band on the housing register. The Council was at fault for delays in the process and failings in its decision-making. It should apologise, pay Ms X £150 for the avoidable distress and uncertainty caused, and review its processes.

Ipswich Borough Council (19 013 871)

Statement Not upheld Allocations 03-Sep-2020

Summary: there was no fault in the way the Council assessed Miss X’s housing priority band and considered her review request.

Maidstone Borough Council (20 001 957)

Statement Closed after initial enquiries Allocations 03-Sep-2020

Summary: The Ombudsman will not investigate this complaint that the Council gave mis-leading benefit advice in 2019 which led to the complainant being evicted. This is because there is insufficient evidence of fault by the Council.

Cambridge City Council (20 001 610)

Statement Closed after initial enquiries Allocations 01-Sep-2020

Summary: Ms X complains the Council will not allow her to remain living in the property she has lived in for over 50 years. The Ombudsman cannot investigate this complaint as the substantive matter, which has been considered by the Housing Ombudsman, falls outside our jurisdiction and an investigation is unlikely to find evidence of fault by the Council in relation to matters concerning its Allocations Policy.