London Borough of Waltham Forest (19 006 901)

Statement Not upheld Allocations 09-Oct-2020

Summary: Mrs X complains the Council offered her unsuitable temporary accommodation outside London. We have discontinued the investigation as it was reasonable to expect her to use her legal right to challenge the suitability of the accommodation in court.

London Borough of Waltham Forest (20 000 696)

Statement Upheld Allocations 08-Oct-2020

Summary: Mr X complains the Council did not consider medical evidence he provided when deciding his priority for social housing. He also says the Council delayed carrying out a medical assessment. The Council is at fault for failing to consider Mr X’s medical evidence during an assessment. This meant the Council awarded Mr X his medical priority points five weeks late. To remedy this, the Council has changed Mr X’s medical priority date.

London Borough of Sutton (20 003 813)

Statement Closed after initial enquiries Allocations 07-Oct-2020

Summary: The Ombudsman will not investigate Mrs B’s complaint about the Council’s lack of action in response to her complaints about her neighbours’ behaviour, the banding of her housing application and the Council’s handling of its direct housing offer. This is because we cannot investigate the Council’s actions in its role as a social housing landlord and the Council took appropriate action when it confirmed Mrs B’s accommodation did not have two double bedrooms.

London Borough of Bromley (20 003 611)

Statement Closed after initial enquiries Allocations 07-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.

South Tyneside Metropolitan Borough Council (20 002 892)

Statement Closed after initial enquiries Allocations 06-Oct-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council will only allow her to apply for one-bedroom properties on its housing list. This is because we would be unlikely to find fault with how the Council made its decision.

London Borough of Havering (20 003 968)

Statement Closed after initial enquiries Allocations 06-Oct-2020

Summary: Mrs X complained about the Council’s assessment of her housing application and the banding which she has been given. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Dartford Borough Council (19 013 887)

Statement Not upheld Allocations 05-Oct-2020

Summary: Ms B complains about the Council’s handling of her mother’s housing applications. The Ombudsman will not investigate this complaint because Ms B did not complain within 12 months of knowing of the events.

London Borough of Southwark (19 020 261)

Statement Upheld Allocations 02-Oct-2020

Summary: Mr B complained that the Council had refused his application for good tenant status which would have increased his priority for housing. We find fault with the Council’s procedure and the application of that procedure. The Council has agreed to review the procedure and if changes are made, to review Mr B’s application.

London Borough of Enfield (19 018 057)

Statement Not upheld Allocations 30-Sep-2020

Summary: there was no fault in the way the Council informed Mr X about decisions about his Housing Register application and his ability to bid for properties through the choice based lettings scheme.

Birmingham City Council (20 002 881)

Statement Closed after initial enquiries Allocations 29-Sep-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about his social housing application. This is because we would not find the Council to be at fault in applying its Housing Allocation Scheme in this case. There is insufficient justification for the Ombudsman to pursue Mr B’s complaint about the Council’s delay.