Archive has 242 results
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Bristol City Council (19 012 826)
Statement Upheld Allocations 16-Oct-2020
Summary: Miss C complains about the Council's decision that she is not eligible to join its housing register. Miss C says she cannot bid for more affordable accommodation and has spent unnecessary time and trouble in dealing with the issue. The Ombudsman has found fault by the Council in the way it applied criteria which were not included in its published scheme. The Ombudsman considers the agreed action of the Council amending its published policy to include the criteria with an apology and payment to Miss C is enough to provide a suitable remedy.
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London Borough of Tower Hamlets (19 010 312)
Statement Upheld Allocations 16-Oct-2020
Summary: Mrs X complained about the Council’s housing allocations scheme and its decision not to award her housing priority. The Ombudsman found no fault in the way the Council considered Mrs X’s housing priority. The Ombudsman found fault in the way the Council communicated its decisions. It is not the role of the Ombudsman to say whether Council policy is unlawful or discriminatory. These are matters for the Courts.
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Harlow District Council (20 003 568)
Statement Closed after initial enquiries Allocations 16-Oct-2020
Summary: Ms X complained about the poor state of her former council tenancy which she vacated in 2015. She also complained about being removed from the housing transfer register in 2019 and failure to deal with anti-social behaviour since June 2019. The Ombudsman cannot investigate some parts this complaint. This is because it concerns the actions of a social housing landlord which are outside our jurisdiction. We can consider the Council’s decisions on her housing application, but we will not exercise discretion to do so because they concern matters which took place more than 12 months before we received the complaint.
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London Borough of Waltham Forest (19 019 344)
Statement Closed after initial enquiries Allocations 15-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the complainant’s housing application. This is because it is unlikely an investigation would lead to a different outcome.
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Manchester City Council (19 019 439)
Statement Not upheld Allocations 15-Oct-2020
Summary: Mrs X complains, on behalf of Miss Y, that the Council wrongly required Miss Y to clear rent arrears for temporary accommodation before it would let her bid for social housing. We have discontinued the investigation because the dispute about whether Miss Y was a joint tenant of the temporary accommodation, and therefore jointly and severally liable for the rent arrears, is a matter for the courts to decide.
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Statement Not upheld Allocations 15-Oct-2020
Summary: Miss X complains that a housing officer pressurised her to accept an offer of social housing which she considered unsuitable for her needs. The Ombudsman has found no evidence of fault by the Council.
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London Borough of Hackney (20 003 898)
Statement Closed after initial enquiries Allocations 13-Oct-2020
Summary: The Ombudsman will not investigate Miss X’s complaint that the Council wrongly assessed her priority under its letting policy. This is because we would be unlikely to find fault and it is unlikely further investigation will lead to a different outcome.
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Adur District Council (20 003 985)
Statement Upheld Allocations 12-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the way the Council handled the complainant’s housing application. This is because the Council has offered a fair remedy and there is not enough remaining injustice to require an investigation.
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Statement Not upheld Allocations 09-Oct-2020
Summary: Mr X complained about the Council’s allocations policy. I have discontinued my investigation. The Ombudsman considers there is no worthwhile outcome achievable by further investigation.
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Broxtowe Borough Council (19 006 832)
Statement Upheld Allocations 09-Oct-2020
Summary: Mrs B complains the Council wrongly withdrew an offer of a property. She says the property was suitable for her needs and that she had started to plan for the move and had disposed of some possessions. T