Rugby Borough Council (20 009 362)

Statement Closed after initial enquiries Drainage 29-Jan-2021

Summary: We will not investigate this complaint. This is because we will not investigate a complaint which we have already considered and there is another body better placed to consider the rest of Mr Y’s complaint.

City of York Council (20 009 376)

Statement Closed after initial enquiries Drainage 28-Jan-2021

Summary: We will not investigate this complaint about Mr Y’s drainage problem. This is because it is reasonable to expect Mr Y to go to court to make a claim if he holds the Council responsible for the costs of the work.

City of Doncaster Council (19 013 619)

Statement Closed after initial enquiries Drainage 27-Jan-2021

Summary: We do not have reason to investigate this complaint about the Council’s failure to challenge the flood defence works Sheffield City Council carried out a few years ago, due to their likely impact on flood risk in the Doncaster area. This is because we are unlikely to find evidence of fault by the Council regarding this matter.

Blackpool Borough Council (20 001 746)

Statement Not upheld Drainage 15-Jan-2021

Summary: Mr and Mrs X complain the Council refuses to take action against a developer who built a housing development close to their property and filled in and built over a watercourse without permission. There was no fault in the Council’s actions.

Staffordshire County Council (20 006 715)

Statement Closed after initial enquiries Drainage 01-Dec-2020

Summary: We will not investigate Mr Q’s complaint about flooding from a road gulley and watercourse. This is because we are unlikely to find fault with the Council. Mr Q may also go to court if he thinks the Council has failed to maintain the gulley or watercourse and is responsible for the flooding.

Kyle and Upper Ouse Internal Drainage Board (19 012 795)

Statement Upheld Drainage 18-Nov-2020

Summary: Mr X complained the Internal Drainage Board failed to investigate and take action in relation to an unconsented culvert on a neighbour’s land which has caused flooding and damage to his land and property. It also failed to respond to his complaint. The Internal Drainage Board was at fault. It failed to explain why it would not take action and delayed responding to the complaint. It has agreed to apologise to Mr X and pay him £250. It has also agreed to inspect the watercourse and explain to Mr X its decision on whether or not to take action.

Bedford Borough Council (20 005 417)

Statement Closed after initial enquiries Drainage 17-Nov-2020

Summary: Mrs X complained about the Council’s refusal to accept liability for flooding from the highway into her home on two occasions. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it is reasonable for Mrs X to challenge the insurers decision on liability in the court.

Northumberland County Council (19 015 012)

Statement Not upheld Drainage 13-Nov-2020

Summary: Mrs X complained about the Council’s investigation into her neighbour’s defective drainage system. The Ombudsman found no evidence of fault.

Kent County Council (20 005 643)

Statement Closed after initial enquiries Drainage 12-Nov-2020

Summary: We will not investigate this complaint about the Council not acting in a drainage issue. This is because the complaint is late and there are no good reasons for us to investigate it now.

Essex County Council (20 005 359)

Statement Closed after initial enquiries Drainage 12-Nov-2020

Summary: Mr X complained about the Council’s refusal to amend the data it provided for the local surface water flood risk map maintained by the Environment Agency. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.