Archive has 194 results
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Birmingham City Council (19 017 960)
Statement Upheld Refuse and recycling 08-Sep-2020
Summary: Miss X complains the Council did not make any of the scheduled garden waste collections from her property in 2019. The Council’s repeated failure to collect Miss X’s garden waste as scheduled amounts to fault. This fault has caused Miss X an injustice.
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Statement Closed after initial enquiries Refuse and recycling 07-Sep-2020
Summary: Mr X complained about the Council’s bin collection service leaving his bin away from his property after collecting waste. Mr X also complained the Council failed to respond to his complaints in a timely manner. The Ombudsman will not investigate this complaint. This is because it is unlikely further investigation will lead to a different outcome.
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Cheshire East Council (20 002 837)
Statement Closed after initial enquiries Refuse and recycling 07-Sep-2020
Summary: The Ombudsman will not investigate this complaint about a charge to dispose a roof tile at the waste and recycling centre. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Coventry City Council (19 014 984)
Statement Upheld Refuse and recycling 07-Sep-2020
Summary: Ms X complains the Council repeatedly failed to collect her household waste and recycling on the scheduled days. She also complains the Council took too long to deal with reports of missed collections. Ms X says this caused unnecessary frustration and inconvenience to her. The Ombudsman has found fault by the Council and has upheld the complaint. The agreed action remedies the injustice caused.
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Birmingham City Council (19 017 667)
Statement Upheld Refuse and recycling 04-Sep-2020
Summary: Mrs X complains the Council has repeatedly failed to collect her recycling on the scheduled days, or in a timely manner when it misses collections. The Council’s repeated failure to collect Mrs X’s recycling as scheduled over a sustained period amounts to fault. This fault has caused Mrs X an injustice.
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Birmingham City Council (19 017 341)
Statement Upheld Refuse and recycling 03-Sep-2020
Summary: Mr X complains the Council has not provided him with the agreed assisted collection service. The Council’s repeated failings in the assisted collection service it provided to Mr X amount to fault. This fault has caused Mr X an injustice.
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Newcastle upon Tyne City Council (20 002 674)
Statement Closed after initial enquiries Refuse and recycling 03-Sep-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about an incident with a refuse collection vehicle. This is because the complaint is late and there is no reason Mr X could not have complained to the Ombudsman sooner.
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Statement Closed after initial enquiries Refuse and recycling 03-Sep-2020
Summary: Mr X complains about missed and incomplete rubbish collections. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
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Birmingham City Council (19 017 870)
Statement Upheld Refuse and recycling 02-Sep-2020
Summary: Mr X complains the Council has repeatedly failed to return his bins after collecting his household waste and recycling. The Council’s repeated failure to return Mr X’s bins as part of the assisted collection service amounts to fault. This fault has caused Mr X an injustice.
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Stockport Metropolitan Borough Council (20 002 508)
Statement Closed after initial enquiries Refuse and recycling 25-Aug-2020
Summary: The Ombudsman will not investigate this complaint about a temporary rubbish collection point used during the Covid-19 lockdown. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.