Birmingham City Council (19 012 251)

Statement Upheld Refuse and recycling 29-May-2020

Summary: Mr and Mrs X complain that although they should receive assisted collections, the Council has repeatedly failed to collect their recycling on the scheduled day and when their recycling is collected, the collection crew do not return their bin to their property. The failings in the assisted collection service the Council provided to Mr and Mrs X amount to fault. This fault has caused Mr and Mrs X an injustice.

Coventry City Council (19 012 214)

Statement Upheld Refuse and recycling 26-May-2020

Summary: Ms D complains the Council has failed to provide a consistent assisted waste collection service. The Ombudsman has found evidence of fault by the Council, completed the investigation and upheld the complaint.

Birmingham City Council (19 011 008)

Statement Upheld Refuse and recycling 22-May-2020

Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled days or in a timely manner when collections are missed, for over a year. The Council’s repeated failure to collect Mr X’s household waste and recycling on the scheduled day amounts to fault. This fault has caused Mr X an injustice.

Birmingham City Council (19 011 930)

Statement Upheld Refuse and recycling 22-May-2020

Summary: Mrs X complains the Council has repeatedly failed to collect her recycling on the scheduled day or in a timely manner when collections are missed. The Council’s repeated failure to collect Mrs X’s recycling over an extended period amounts to fault. This fault has caused Mrs X an injustice.

Birmingham City Council (19 012 095)

Statement Upheld Refuse and recycling 22-May-2020

Summary: Mr X complains that although they should receive assisted collections the Council repeatedly fails to collect their household waste or recycling. The failings in the assisted collection service the Council provides to Mr X amount to fault. This fault has caused Mr X an injustice.

Birmingham City Council (19 012 466)

Statement Upheld Refuse and recycling 22-May-2020

Summary: Mr X complains the Council repeatedly failed to collect his garden waste on the scheduled day, or in a timely manner when collections were missed. The Council’s repeated failure to collect Mr X’s garden waste on the scheduled days throughout 2019 amounts to fault. This fault has caused Mr X an injustice.

Isle of Wight Council (19 016 386)

Statement Closed after initial enquiries Refuse and recycling 14-May-2020

Summary: Mr X complained about the Council’s waste collection service. He also complained about the Council taking recovery action against him when he withheld a portion of his council tax because he carried out his own waste disposal. The Ombudsman should not exercise his discretion to investigate this complaint. This is because the incident with the waste contractors took place in 2017 which is outside the normal 12-month period for receiving complaints. There is insufficient evidence of fault in the council’s actions related to council tax recovery.

London Borough of Waltham Forest (19 015 300)

Statement Upheld Refuse and recycling 12-May-2020

Summary: The Ombudsman will not investigate this complaint about waste management issues on land next to the complainant’s home. This is because there is insufficient evidence of fault by the Council and because the Council has provided a fair remedy for its poor complaint handling. In addition, part of the complaint is late.

Birmingham City Council (19 020 775)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about problems with her garden waste collection service. This is because there is not enough evidence of fault causing injustice to warrant the cost of an investigation by the Ombudsman.

Birmingham City Council (19 018 939)

Statement Closed after initial enquiries Refuse and recycling 15-Apr-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about damage to her grass verge. Further consideration of the complaint would not achieve any more for Ms B.