Birmingham City Council (19 013 285)

Statement Upheld Refuse and recycling 22-Jun-2020

Summary: Miss X complains the Council has repeatedly failed to collect her refuse sacks on the scheduled day despite emptying her neighbours’ wheelie bins. The Council’s repeated failure to collect Miss X’s household waste amounts to fault. This fault has caused an injustice.

Birmingham City Council (19 013 885)

Statement Upheld Refuse and recycling 22-Jun-2020

Summary: Mrs X complains the Council has repeatedly failed to collect her recycling on the scheduled day, or in a timely manner when collections are missed. The Council’s repeated failure to collect Mrs X’s recycling as scheduled amounts to fault. This fault has caused Mrs X an injustice.

Birmingham City Council (19 013 150)

Statement Upheld Refuse and recycling 19-Jun-2020

Summary: Miss X complains the Council has repeatedly failed to collect her recycling on the scheduled day or in a timely manner when collections are missed for over a year. The Council’s repeated failure to collect Miss X’s recycling as scheduled for an extended period amounts to fault. This fault has caused Miss X an injustice.

London Borough of Ealing (19 007 917)

Statement Not upheld Refuse and recycling 18-Jun-2020

Summary: Mr X complained the Council failed to properly collect waste from a building his company manages. He also complained the Council didn’t respond properly to missed collection reports. There was no fault, but the council agreed to improve communication with the company to help avoid future problems.

Birmingham City Council (19 012 771)

Statement Upheld Refuse and recycling 18-Jun-2020

Summary: Mrs X complains the Council has repeatedly failed to collect her household waste and recycling when making scheduled collections from the rest of her street. The Council’s repeated failure to collect Mrs X’s household waste and recycling amounts to fault. This fault has caused Mrs X an injustice.

Birmingham City Council (19 012 711)

Statement Upheld Refuse and recycling 17-Jun-2020

Summary: Mr X complains the Council has repeatedly failed to collect his household waste since July 2019. This has led to a build-up of waste which smells and has attracted rats. The Council’s repeated failure to collect Mr X’s household waste amounts to fault. This fault has caused Mr X an injustice.

Birmingham City Council (19 012 759)

Statement Upheld Refuse and recycling 17-Jun-2020

Summary: Mrs X complains the Council repeatedly failed to collect her recycling on the scheduled day for about a year as her property was not included on a collection route. The Council’s repeated failure to collect Mrs X’s recycling on the scheduled day for a sustained period amounts to fault. This fault has caused Mrs X an injustice.

Birmingham City Council (19 011 892)

Statement Upheld Refuse and recycling 17-Jun-2020

Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled days or in a timely manner when collections are missed. He complains that this has led to an unpleasant accumulation of waste. The Council’s repeated failure to collect Mr X’s household waste and recycling on the scheduled days amounts to fault. This fault has caused Mr X an injustice.

Birmingham City Council (19 011 642)

Statement Upheld Refuse and recycling 05-Jun-2020

Summary: Ms X complains the Council’s website routinely gives the wrong date for recycling collections from her property. This meant that Ms X was putting her recycling out in the wrong week, and it was not being collected. The repeated errors on the Council’s website regarding scheduled recycling collection dates amounts to fault. As does the Council’s delay in rectifying the error. These faults have caused Ms X an injustice.

Birmingham City Council (19 011 289)

Statement Upheld Refuse and recycling 02-Jun-2020

Summary: Mr X complains the Council has repeatedly failed to provide assisted collections for his household waste and recycling on the scheduled day or promptly when collections are missed. This has led to a build-up of waste which smells unpleasant and has attracted vermin and flies. The Council’s repeated failure to provide Mr X with the agreed assisted collection service for over a year amounts to fault. This fault has caused Mr X an injustice.