Birmingham City Council (19 008 768)

Statement Upheld Refuse and recycling 03-Jul-2020

Summary: Mr X complains the Council repeatedly failed to collect the communal household waste and recycling from a block of flats in which he owned a property from late 2018. Mr X complains the accumulation of waste was unsightly and smelled and led to a rat infestation at the premises. The Council’s repeated failure to collect household waste and recycling from communal bins servicing Mr X’s flat amounts to fault. This fault has not caused Mr X a significant injustice.

London Borough of Ealing (19 012 559)

Statement Upheld Refuse and recycling 03-Jul-2020

Summary: The Ombudsman finds fault with the Council for repeatedly failing to collect Ms B’s bins. It also finds fault with the way the Council handled Ms B’s complaint. This caused Ms B an injustice. The Council agrees to pay Ms B £250 to remedy the injustice it caused.

London Borough of Croydon (18 014 621)

Statement Upheld Refuse and recycling 30-Jun-2020

Summary: Mr X complains about the Council’s handling of his requests for larger refuse bins and payment of annual charges on two rental properties. There was no fault in the Council’s handling of Mr X’s request for larger bins. The Council’s communication with Mr X about payment of service and ground rent charges could have been better. The Council has agreed to apologise to Mr X for the frustration caused by this.

Birmingham City Council (19 014 429)

Statement Upheld Refuse and recycling 26-Jun-2020

Summary: Mrs X complains that despite being registered for assisted collections, the Council has repeatedly failed to collect her recycling on the scheduled day. Based on the documentation available I am minded to find the Council’s repeated failure to make assisted recycling collections over a sustained period amounts to fault. This fault has caused Mrs X an injustice.

Birmingham City Council (19 014 456)

Statement Not upheld Refuse and recycling 26-Jun-2020

Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled days or in a timely manner when collections are missed. There is no evidence of fault in the waste collection service the Council provided to Mr X.

Charnwood Borough Council (19 009 459)

Statement Not upheld Refuse and recycling 24-Jun-2020

Summary: there was no fault in the way the Council decided to stop collecting household waste and recycling from a first floor balcony at Mrs X’s home.

Birmingham City Council (19 012 453)

Statement Upheld Refuse and recycling 24-Jun-2020

Summary: Mrs X complains that although she should receive assisted collections, the Council has repeatedly failed to collect her recycling on the scheduled days or in a timely manner when collections are missed. The Council’s repeated failure to collect Mrs X’s recycling over a sustained period amounts to fault. This fault has caused Mrs X an injustice.

Birmingham City Council (19 014 133)

Statement Upheld Refuse and recycling 24-Jun-2020

Summary: Miss X complains the Council repeatedly failed to collect her garden waste on the scheduled day in 2019. The Council’s repeated failure to collect Miss X’s garden waste amounts to fault. This fault has caused Miss X an injustice.

Birmingham City Council (19 014 298)

Statement Upheld Refuse and recycling 24-Jun-2020

Summary: Mrs X complains the Council repeatedly failed to collect the recycling from her street for most of 2019. This led to an accumulation of waste on the street and residents had to take their recycling to the recycling centre. The Council’s repeated failure to collect Mrs X’s recycling as scheduled amounts to fault. This fault has caused Mrs X an injustice.

London Borough of Croydon (19 015 430)

Statement Not upheld Refuse and recycling 24-Jun-2020

Summary: Although the Council accepted that it failed to arrange regular collections of Mr B’s bins in late 2019, it took remedial action before he complained to the Ombudsman, and it has collected his bins consistently in 2020. This means it is unlikely we could add to what the Council has already done, and we have discontinued our investigation.