Archive has 194 results
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Statement Closed after initial enquiries Refuse and recycling 24-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s handling of reopening its recycling centre after lockdown. This is because it is unlikely further investigation will lead to a different outcome.
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Boston Borough Council (20 002 403)
Statement Closed after initial enquiries Refuse and recycling 19-Aug-2020
Summary: The Ombudsman will not investigate this complaint about missed refuse collections. This is because the level of injustice suffered by the complainant does not warrant an investigation.
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High Peak Borough Council (20 001 911)
Statement Closed after initial enquiries Refuse and recycling 19-Aug-2020
Summary: The Ombudsman will not investigate this complaint about charges for a set of bins. This is because there is insufficient evidence of fault by the Council.
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London Borough of Barnet (20 002 140)
Statement Closed after initial enquiries Refuse and recycling 19-Aug-2020
Summary: The Ombudsman will not investigate this complaint about a charge for a garden waste bin. This is because there is insufficient evidence of fault by the Council.
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Walsall Metropolitan Borough Council (20 002 053)
Statement Closed after initial enquiries Refuse and recycling 17-Aug-2020
Summary: The Ombudsman will not investigate this complaint about a charge for a new bin after the complainant’s bin was stolen. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.
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Northampton Borough Council (20 001 586)
Statement Closed after initial enquiries Refuse and recycling 12-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision to start charging for garden waste collections. This is because he is unlikely to find fault by the Council and the decision to start charging will affect all or most of the people living in the area.
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Greater Manchester Combined Authority (19 009 827)
Statement Not upheld Refuse and recycling 10-Aug-2020
Summary: There is no fault in the way the Authority made reasonable adjustments for Mr X and his wife in order to be able to deposit waste at its household recycling centres.
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Birmingham City Council (19 017 441)
Statement Upheld Refuse and recycling 10-Aug-2020
Summary: Mr X complains the Council repeatedly failed to collect his recycling on the scheduled day for approximately four months. The Council’s repeated failure to collect Mr X’s recycling amounts to fault. This fault has caused Mr X an injustice.
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Birmingham City Council (19 012 273)
Statement Upheld Refuse and recycling 07-Aug-2020
Summary: Miss X complains the Council has repeatedly failed to collect her household waste and recycling on the scheduled day since May 2019 and has made only two ad-hoc collections. The Council’s repeated failure to collect Miss X’s household waste and recycling amounts to fault. This fault has caused Miss X an injustice.
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Rossendale Borough Council (19 011 641)
Statement Upheld Refuse and recycling 06-Aug-2020
Summary: The Ombudsman found fault in how the Council handled changes to its waste collection service, but this did not affect its decision to change the service provided to Mr X.