Bournemouth, Christchurch and Poole Council (19 018 926)

Statement Closed after initial enquiries Refuse and recycling 14-Apr-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s garden waste collection service. This is because there is not enough evidence of fault by the Council to warrant an investigation by the Ombudsman.

Epsom & Ewell Borough Council (19 021 036)

Statement Closed after initial enquiries Refuse and recycling 09-Apr-2020

Summary: The Ombudsman will not investigate this complaint about how the Council dealt with a missed bin collection. This is because the complainant has not been caused any significant injustice.

North Somerset Council (19 019 840)

Statement Closed after initial enquiries Refuse and recycling 09-Apr-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about vehicle weight restrictions for using its household recycling centres. This is because Mr X’s van hire fees are not the result of fault by the Council and we would not therefore recommend it reimburses him.

Stockton-on-Tees Borough Council (19 020 538)

Statement Closed after initial enquiries Refuse and recycling 06-Apr-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s policy not to accept paint tins as part of the domestic waste but requiring people to take paint to the recycling centre. This is because there is insufficient evidence of fault and injustice.

Birmingham City Council (19 019 986)

Statement Closed after initial enquiries Refuse and recycling 31-Mar-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about the Council not returning her refuse bin to the edge of her property. This is because it is unlikely we could add anything to the Council’s response or achieve a different outcome for Ms B.