London Borough of Haringey (20 001 004)

Statement Closed after initial enquiries Refuse and recycling 06-Aug-2020

Summary: Mr X complains about the Council’s failure to ensure its contractors return empty refuse bins to properties rather than leaving them on the pavement. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault causing injustice to Mr X which would warrant an investigation.

Middlesbrough Borough Council (20 001 891)

Statement Closed after initial enquiries Refuse and recycling 05-Aug-2020

Summary: The Ombudsman will not investigate this complaint about a missed garden waste collection. This is because there is insufficient evidence of injustice and because it is unlikely the Ombudsman could add to the Council’s response.

Wigan Metropolitan Borough Council (20 001 749)

Statement Closed after initial enquiries Refuse and recycling 05-Aug-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about a £37 charge for a replacement bin. This is because there is not enough of evidence of fault by the Council or significant personal injustice to Miss X.

Epsom & Ewell Borough Council (20 001 376)

Statement Closed after initial enquiries Refuse and recycling 05-Aug-2020

Summary: The Ombudsman will not investigate Mrs B’s complaint about the Council’s garden waste service. This is because the injustice she has suffered is not significant enough to justify our involvement.

Birmingham City Council (19 014 737)

Statement Upheld Refuse and recycling 05-Aug-2020

Summary: Mrs X complains that although she should receive assisted collections, the Council has repeatedly failed to collect her recycling since July 2019. The Council’s repeated failure to collect Mrs X’s recycling over a sustained period amounts to fault. This fault has caused Mrs X an injustice.

Redditch Borough Council (20 001 637)

Statement Closed after initial enquiries Refuse and recycling 04-Aug-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s refuse collection crews parking on her land. Her main injustice lies in the damage she says this has caused and if she believes the Council is liable for this it would be reasonable for her to take the matter to court. We will not look separately at the Council’s handling of her complaint about the matter as it has not caused her significant injustice separate from the claimed damage.

London Borough of Sutton (19 017 964)

Statement Upheld Refuse and recycling 03-Aug-2020

Summary: Mrs X complained about several missed assisted waste collections. The Ombudsman finds the Council was at fault for failing to collect her waste. However, the Council has apologised and put measures in place to correct the problem. This has provided an appropriate remedy for the injustice caused.

London Borough of Croydon (19 015 502)

Statement Upheld Refuse and recycling 03-Aug-2020

Summary: The Ombudsman found fault by the Council on Mr S’s complaint of it failing to act effectively on reports of missed bin collections. The collection of missed waste was delayed. It failed to identify, and solve, the cause of missed collections promptly. It failed to monitor the problem and made errors when attempting to relocate parking bays. The agreed action remedies the injustice caused.

Rossendale Borough Council (19 012 692)

Statement Upheld Refuse and recycling 30-Jul-2020

Summary: there was fault in the way the Council decided to stop providing a doorstep waste and recycling collection service for Mr X and other residents in his road. This caused injustice and the Council has agreed to provide a suitable remedy.

London Borough of Tower Hamlets (19 010 719)

Statement Upheld Refuse and recycling 29-Jul-2020

Summary: Mr X complains the Council has failed to collect his recycling. He says the Council has not effectively addressed his complaints about this issue. The Council is at fault. It has failed to complete recycling bin collections or effectively address Mr X’s complaints about that failure, which is an injustice We have suggested a remedy.