Archive has 194 results
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London Borough of Haringey (20 003 645)
Statement Closed after initial enquiries Refuse and recycling 14-Oct-2020
Summary: Ms X complained about the Council’s failure to resolve her complaint about waste storage at the block of flats where she lives. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which would warrant an investigation. We have no jurisdiction to investigate the actions of social housing landlords.
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Basingstoke & Deane Borough Council (20 003 414)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the cost of collecting bulky waste. This is because there is insufficient evidence of injustice.
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Statement Upheld Refuse and recycling 06-Oct-2020
Summary: Ms X complains the Council was at fault as it missed her waste and recycling assisted collections. We found fault as collections were missed on occasions. The Council has already apologised to Ms X and taking action to ensure she receives an assisted collection. This is suitable action for the Council to take so we are completing our investigation.
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Birmingham City Council (20 000 548)
Statement Upheld Refuse and recycling 05-Oct-2020
Summary: Mrs X complains the Council repeatedly failed to collect her household waste on the scheduled day for five months, despite routinely collecting her neighbours’ waste. The repeated failings in the Council’s assisted collection service amount to fault. This fault has caused Mrs X an injustice
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London Borough of Brent (20 003 312)
Statement Closed after initial enquiries Refuse and recycling 05-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the way the Council collect household waste. This is because he is unlikely to determine fault by the Council and he cannot question the merits of a decision in the absence of fault.
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London Borough of Barnet (19 016 136)
Statement Upheld Refuse and recycling 02-Oct-2020
Summary: Mr X complains the Council has failed to prevent residents leaving their rubbish bins on the footpath, affecting his use and enjoyment of the path. The Ombudsman finds fault by the Council because of its delay and failure to follow a proper decision making process. The Ombudsman recommends the Council provides an apology, pays Mr X an amount for time, trouble and distress, takes action to address Mr X’s complaint and action to prevent recurrence.
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Bury Metropolitan Borough Council (19 013 520)
Statement Upheld Refuse and recycling 29-Sep-2020
Summary: Mr C complained about the conduct of the Council during several telephone calls about a failure to provide him with a bin and bin liners. We find the Council took too long to provide the bin but has now resolved the problem and we do not find fault with officers during the telephone calls.
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Milton Keynes Council (20 002 270)
Statement Closed after initial enquiries Refuse and recycling 28-Sep-2020
Summary: Mr X complained a Council officer broke into his garden to investigate fly tipping. We will not investigate this complaint as it is unlikely we would decide Mr X suffered a significant injustice.
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Birmingham City Council (19 015 450)
Statement Upheld Refuse and recycling 25-Sep-2020
Summary: Mr X complains the Council routinely fails to return his bins to his path when they have emptied them. The Council’s repeated failure to return Mr X’s bins to the front of his property when they are empty amounts to fault. This fault has caused Mr X an injustice.
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London Borough of Tower Hamlets (19 018 142)
Statement Upheld Refuse and recycling 25-Sep-2020
Summary: Mrs C complains the Council has repeatedly failed to collect her general waste and recycling on the scheduled days or respond to her reports of missed collections in a timely way. Mrs C says her bins overflow and the area is unsightly and unhygienic and she has incurred additional cleaning costs and stress as well as spending unnecessary time and trouble in reporting the issues. The Ombudsman has found fault by the Council but considers the agreed actions of an apology, small payment and period of evidenced monitoring are enough to provide a suitable remedy.