Bristol City Council (20 007 915)

Report Upheld Refuse and recycling 30-Mar-2021

Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.. Environmental Services and Public Protection and Regulation – refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573).. Environmental Services and Public Protection and Regulation – noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council’s poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308).