London Borough of Bromley (19 019 030)

Statement Not upheld Pollution 28-Jan-2021

Summary: There was no fault by the Council in how it investigated reports of statutory nuisance, antisocial behaviour, and planning use on a site next to Mrs B’s home. There was no fault in the Council’s decision to restrict its service to not investigate recurring reports of these. It has continued to monitor the site and regularly reviews whether the restriction should stay in place.

London Borough of Hackney (19 020 025)

Statement Upheld Pollution 28-Jan-2021

Summary: Mr X complains about the Council’s handling of his reports about nuisance from communal lighting in flats near his home and the Council’s consideration of his subsequent complaints. We have found some evidence of fault by the Council and recommended it apologises to Mr X. The Council agreed. We do not consider the fault affected the Council’s decision the lighting does not amount to a statutory nuisance.

London Borough of Hillingdon (20 002 787)

Statement Upheld Pollution 12-Jan-2021

Summary: Mr X complains the Council has failed to properly investigate or take appropriate action in relation to smoke which enters his property from the restaurant below. The Council’s failure to appropriately respond to and investigate Mr X’s reports of nuisance amounts to fault. This fault has caused Mr X an injustice.

Tunbridge Wells Borough Council (20 007 397)

Statement Closed after initial enquiries Pollution 16-Dec-2020

Summary: Ms X complains about the Council’s response to the concerns she raised about a neighbour’s oil tank sited close to her property. We will not investigate the complaint because we are unlikely to find evidence of fault and an investigation is unlikely to lead to a different outcome.

Westminster City Council (20 000 648)

Statement Not upheld Pollution 09-Dec-2020

Summary: Ms B complained that the Council failed to take effective action to control nuisance from noise, dust and out of hours working, next to her home. We could not find fault in the actions the Council took to respond to her complaints.

Somerset West and Taunton Council (20 005 286)

Statement Closed after initial enquiries Pollution 10-Nov-2020

Summary: The Ombudsman will not investigate this complaint about the way the Council responded to Mr X’s report of nuisance from a light. This is because there is insufficient evidence of fault by the Council.

Newcastle upon Tyne City Council (20 004 379)

Statement Closed after initial enquiries Pollution 12-Oct-2020

Summary: Mr X complains the Council has not taken appropriate action to address his neighbour’s spraying of a glyphosate herbicide on public land. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault and an investigation is unlikely to lead to a different outcome.

Maidstone Borough Council (19 016 638)

Statement Not upheld Pollution 24-Jul-2020

Summary: Ms X complains about the Council’s decision on a planning application and its failure to prevent dust from the development site affecting her property. She says she has suffered loss of privacy, stress and financial loss. The Ombudsman finds no fault in how the Council decided on the planning application or in its handling of Ms X’s complaints about dust.

Horsham District Council (19 015 442)

Statement Closed after initial enquiries Pollution 09-Jul-2020

Summary: The Ombudsman will not investigate this complaint about a visit by an Environmental Health Officer to the complainant’s home. He is unlikely to find evidence of fault by the Council and cannot provide the remedy the complainant seeks.

London Borough of Barnet (19 016 895)

Statement Closed after initial enquiries Pollution 20-Apr-2020

Summary: The Ombudsman will not investigate how the Council dealt with the complainant’s concerns about a boiler in a neighbouring property. It is unlikely he would find evidence that fault by the Council has caused the complainant significant injustice.