Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Pollution archive 2020-2021


Archive has 19 results

  • Cheshire West & Chester Council (20 000 525)

    Statement Upheld Pollution 11-Mar-2021

    Summary: The evidence does not show noise and pollution suffered by the complainant has come about because of fault by the Council, and so we cannot uphold this complaint. We also cannot make findings on his complaint about unsafe working practices, or damage to his property. However, the Council should have made more effort to communicate with residents, and this has caused the complainant an injustice which the Council has agreed to remedy.

  • Barnsley Metropolitan Borough Council (20 011 355)

    Statement Closed after initial enquiries Pollution 04-Mar-2021

    Summary: Mr X complains about the Council's failure to take action against smoke emission from a neighbour's chimney. We will not investigate the complaint because we are unlikely to find evidence of fault.

  • Dorset Council (20 010 935)

    Statement Closed after initial enquiries Pollution 04-Mar-2021

    Summary: We cannot investigate Miss C's complaint about the Council's approach to air pollution. This is because Miss C does not complain as a member of the public because she is complaining on behalf of a parish council.

  • Broadland District Council (20 008 563)

    Statement Not upheld Pollution 02-Mar-2021

    Summary: Mr X complained the Council failed to properly investigate complaints about statutory noise and pollution nuisance from his neighbour since 2009. Mr X says this caused he and his family physical and mental stress due to noise from machinery and inhalation of smoke from large fires. The Ombudsman does not find fault with the Council's actions.

  • Brighton & Hove City Council (20 004 939)

    Statement Not upheld Pollution 02-Mar-2021

    Summary: There was no fault by the Council in a complaint that alleged the Council failed to take enforcement action against light pollution from a football stadium.

  • Rugby Borough Council (20 002 659)

    Statement Upheld Pollution 15-Feb-2021

    Summary: Mr and Mrs C complained the Council failed to properly respond and take appropriate action in response to their reports of nuisance from dust from the use of a neighbouring area of land as an overflow car park. Mr and Mrs C explained they could not enjoy their garden or open their windows and their property and car were regularly covered in dust. We have found fault by the Council in not investigating whether a statutory nuisance was being caused. We consider the agreed actions of an apology and an assurance about how future reports will be treated is enough to provide a suitable remedy.

  • Cherwell District Council (20 009 585)

    Statement Closed after initial enquiries Pollution 05-Feb-2021

    Summary: We will not investigate Ms B's complaint that the Council dealt in the wrong way with her complaint about daily strong cooking smells. This is because it is unlikely we would find fault by the Council.

  • Scarborough Borough Council (19 019 720)

    Statement Not upheld Pollution 05-Feb-2021

    Summary: Mr Y complains about the way the Council responded to his reports of asbestos in a local holiday cottage. In our view, and based on the information available, we find the Council acted quickly and in line with its enforcement policy and Health and Safety Executive guidance to assess the reported risk. It reached a conclusion which Mr Y disagreed with, but the Ombudsman has no grounds to challenge the merits of that decision.

  • London Borough of Bromley (19 019 030)

    Statement Not upheld Pollution 28-Jan-2021

    Summary: There was no fault by the Council in how it investigated reports of statutory nuisance, antisocial behaviour, and planning use on a site next to Mrs B's home. There was no fault in the Council's decision to restrict its service to not investigate recurring reports of these. It has continued to monitor the site and regularly reviews whether the restriction should stay in place.

  • London Borough of Bromley (19 018 082)

    Statement Not upheld Pollution 28-Jan-2021

    Summary: There was no fault by the Council in how it investigated reports of statutory nuisance, antisocial behaviour, and planning use on a site next to Mrs B's home. There was no fault in the Council's decision to restrict its service to not investigate recurring reports of these. It has continued to monitor the site and regularly reviews whether the restriction should stay in place.