City of Wolverhampton Council (19 020 147)

Statement Upheld Other 20-Jan-2021

Summary: Mr and Mrs D complain the Council has failed to stop a rat infestation. The Ombudsman has found evidence of fault by the Council because it has failed to show how it investigated the case. He has uphold the complaint and completed the investigation because the Council agrees with the recommended actions.

London Borough of Bexley (20 008 920)

Statement Closed after initial enquiries Other 14-Jan-2021

Summary: We will not investigate Mrs X’s complaint that she has been put to time and trouble due to what she sees as the failings of the Council’s ‘Fix My Street’ reporting system. This is because Mrs X’s injustice is not sufficient to warrant our involvement.

Northumberland County Council (20 008 794)

Statement Closed after initial enquiries Other 13-Jan-2021

Summary: We will not investigate Mrs X’s complaint about receiving a fixed penalty for dog fouling as the appropriate way for Mrs X to challenge this was via the courts.

Swindon Borough Council (20 002 367)

Statement Closed after initial enquiries Other 06-Jan-2021

Summary: Mr X complains about the Council’s failure to sweep the streets in his area. We will not investigate this complaint because an investigation is unlikely to lead to a different outcome and there are insufficient grounds to warrant a formal investigation.

Burnley Borough Council (20 001 186)

Statement Upheld Other 05-Jan-2021

Summary: Mr X complained the Council has failed to take appropriate action to deal with issues relating to abandoned vehicles and the state of his neighbour’s property. There was no fault in the Council’s investigations into the issues Mr X complained about. The Council has already accepted it was at fault when it did not keep Mr X up to date at times and apologised for this. This is sufficient to remedy any injustice this caused Mr X.

Leeds City Council (20 008 221)

Statement Closed after initial enquiries Other 05-Jan-2021

Summary: We will not investigate Mr B’s complaint about a laser display in the Council’s area. This is because we cannot achieve the outcome Mr B wants.

City of Bradford Metropolitan District Council (20 007 937)

Statement Closed after initial enquiries Other 23-Dec-2020

Summary: We will not investigate how the Council dealt with the complainant’s concerns about a flooding incident on his land. It is unlikely we would find evidence of fault by the Council.

Wyre Borough Council (20 007 159)

Statement Closed after initial enquiries Other 16-Dec-2020

Summary: We will not investigate Mrs X’s complaint about the actions of the Council leading to her prosecution for littering and the fine is being deducted from her benefit payments, causing financial hardship. The matter has been decided in court and is therefore outside our jurisdiction.

East Northamptonshire Council (19 019 070)

Statement Not upheld Other 15-Dec-2020

Summary: the complainants say the Council failed to use their statutory powers to stop water leaking from their neighbours’ home from entering their home. The Council says it considered the repair to the blocked sewer stopped the leak and therefore did not need to consider exercising its powers further. The Ombudsman finds the Council acted without fault.

South Ribble Borough Council (20 008 154)

Statement Closed after initial enquiries Other 15-Dec-2020

Summary: We will not investigate Mr B’s complaint that the Council is at fault in its response to a false allegation made about his dog. This is because it is unlikely we would find fault on the Council’s part, and we cannot achieve the outcome Mr B wants.