Luton Borough Council (19 019 843)

Statement Closed after initial enquiries Other 06-Apr-2020

Summary: Ms B complains about the Council’s treatment of her and its failure to investigate the matters of which she complains. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Medway Council (18 019 835)

Statement Not upheld Other 02-Apr-2020

Summary: Mr B complains that the Council has not taken adequate steps to deal with food hygiene and waste disposal issues at a takeaway next door to the property which he owns and lets to tenants. He considers that this has resulted in infestation by rodents. The Ombudsman has found no fault in the Council’s actions in respect of matters that fall within the scope of the present investigation.