Newcastle upon Tyne City Council (19 013 148)

Statement Not upheld Noise 10-Sep-2020

Summary: The Ombudsman found no fault by the Council on Mr G’s complaint of it failing to properly investigate and take enforcement action against 3 venues for noise nuisance. The evidence shows the Council investigated and acted on his reports. Nor am I satisfied the Council gave him inaccurate information as claimed.

Somerset West and Taunton Council (19 017 932)

Statement Upheld Noise 09-Sep-2020

Summary: The Council mismanaged Miss B’s expectations when she raised a noise nuisance complaint. An officer spoke to Miss B in a way which she found upsetting. The Council has apologised to Miss B for the impact its actions had on her and undertook to provide training to its officers on these issues. The Council has taken appropriate action to acknowledge the impact of its fault on Miss B and to improve future service. The Ombudsman makes no further recommendations.

Greater Manchester Combined Authority (19 012 042)

Statement Upheld Noise 25-Aug-2020

Summary: Mr X complained about an incomplete noise survey conducted by the authority following his concerns about noise from a nearby recycling centre. I have stopped investigating this complaint and uphold Mr X’s complaint. The authority offered to conduct a new survey which has resolved the outstanding issue and no further action by the Ombudsman is needed.

London Borough of Tower Hamlets (19 006 095)

Statement Upheld Noise 24-Aug-2020

Summary: Ms B complains about the Council’s response to requests made over several years that it tackles noise from a local business. We do not fault the Council for its judgment that it cannot take action to prevent the noise Ms B complains about. However, we do find the Council at fault for poor customer service causing Ms B unnecessary time, trouble and frustration. The Council accepts this finding and at the end of this statement we explain the action it has agreed to take to remedy that injustice.

East Devon District Council (19 012 328)

Statement Not upheld Noise 21-Aug-2020

Summary: The is no evidence of fault in how the Council made its decision to serve an abatement notice which allowed a clay pigeon shoot to hold shooting events and practice shoots for 87 days per year.

South Derbyshire District Council (20 002 175)

Statement Closed after initial enquiries Noise 19-Aug-2020

Summary: The Ombudsman will not investigate Mr B’s complaint the Council has failed to take effective action to address the noise caused by his neighbour. This is because there is insufficient evidence of administrative fault in the way the Council reached its decision.

London Borough of Barnet (19 012 680)

Statement Not upheld Noise 17-Aug-2020

Summary: Mrs D says the Council has failed to properly investigate a noise nuisance. The Ombudsman has not found evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

North Kesteven District Council (20 001 173)

Statement Closed after initial enquiries Noise 13-Aug-2020

Summary: The Ombudsman will not investigate how the Council handled a noise nuisance complaint. This is because he is, in part, unlikely to find fault by the Council, or decide the complainant has been caused a personal and significant injustice.

Gloucester City Council (19 009 932)

Statement Upheld Noise 10-Aug-2020

Summary: Mr B complains about the Council’s handling of his noise and pollution complaints about an industrial premises near his home. The Council has been unable to gather evidence to assess the impact of the disturbance on Mr B. The Ombudsman cannot make a finding of fault when Mr B has declined to engage in the Council’s usual procedure. The Council’s communication with Mr B could have been clearer but this has not caused significant injustice to warrant a personal remedy. The Council has agreed to review its procedure to ensure this accurately reflects the statutory guidance for Environment Agency permitted sites.

Huntingdonshire District Council (19 017 954)

Statement Not upheld Noise 10-Aug-2020

Summary: Mr X complained about the way the Council handled complaints about noise from a nearby wind farm. There was no fault in the way the Council dealt with the complaints.