Archive has 59 results
Statement Upheld Noise 31-Mar-2021
Summary: There was no fault in how the Council investigated an alleged noise nuisance, nor is there evidence that Council officers' attitude towards the complainant were unprofessional. There was minor fault in the Council's complaint handling, but this did not cause an injustice. We have therefore completed our investigation.
Report Upheld Noise 30-Mar-2021
Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.
Environmental Services and Public Protection and Regulation - refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573 ).
Environmental Services and Public Protection and Regulation - noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council's poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308 ).
Statement Not upheld Noise 30-Mar-2021
Summary: There was no fault by the Council in a complaint that it did not act on alleged noise nuisance caused by a neighbour.
Statement Not upheld Noise 23-Mar-2021
Summary: Ms B complained that the Council authorised contractors working on HS2 to carry out works outside her home at weekends and at night-time causing excessive noise, disruption and loss of sleep. There are no grounds to criticise the Council's decision to complete the works at weekends and during the night.
Statement Upheld Noise 23-Mar-2021
Summary: Mr X complains the Council has failed to take sufficient action about a statutory noise nuisance and fire risk at his neighbour's property. He also says he was given incorrect information by the Council about its investigation of his neighbour's property. The Council is at fault and has caused injustice, for which it has agreed to provide a financial remedy.
Statement Upheld Noise 19-Mar-2021
Summary: We will not investigate Mr X's complaint that the Council did not fairly investigate reports of noise nuisance coming from church land late at night. The Council has taken appropriate action to remedy the injustice. It has apologised to Mr X, offered a meeting about future relations, and dealt with the poor communication.
Statement Not upheld Noise 09-Mar-2021
Summary: There was no fault by the Council in a complaint alleging fault with its handling of the complainant's reports of noise nuisance from events at a community centre next to his home.
Statement Closed after initial enquiries Noise 08-Mar-2021
Summary: We cannot lawfully investigate Mr X's complaint about the Council serving a noise nuisance abatement notice against his business. Mr X has used his right of appeal to court.
Statement Upheld Noise 03-Mar-2021
Summary: The Council was at fault for the severe delay in responding to this complaint, and it has agreed to write a formal letter of apology to complainant for this. However, we cannot find fault on the substantive matters in the complaint, because they are too old or too speculative for the Ombudsman to investigate.
Statement Upheld Noise 26-Feb-2021
Summary: Mr X complained the Council failed to follow up on his reports of noise nuisance since August 2019. Mr X also complained the Council failed to keep him updated about his noise nuisance reports and complaint. The Ombudsman finds fault with the actions of the Council. The Council has agreed to update its policy, provide training to staff and issues a bulletin about the interim measures it is taking during the Covid-19 pandemic. The Council also agreed to provide Mr X with an apology and payment of £300 to reflect the frustration, distress and delays experienced.