Woking Borough Council (19 019 124)

Statement Not upheld Antisocial behaviour 02-Feb-2021

Summary: Mrs D says the Council failed to properly investigate her reports of noise nuisance and anti-social behaviour. The Ombudsman has not found evidence of fault. He has completed the investigation and not upheld the complaint.

Luton Borough Council (19 017 390)

Statement Closed after initial enquiries Antisocial behaviour 19-Jan-2021

Summary: Mr & Mrs X complain the Council failed to enforce a remedial notice it served on their neighbours requiring them to reduce the height of hedges on the boundary. We will not investigate this complaint as we have not seen evidence of fault in the Council’s actions.

Rugby Borough Council (20 007 801)

Statement Closed after initial enquiries Antisocial behaviour 11-Jan-2021

Summary: A woman complained the Council had treated her unfairly in its response to her neighbour’s allegations about her anti-social behaviour and counter-allegations she made against her neighbour. But we will not investigate this matter as part of the complaint has been made late, and there is no sign of any fault by the Council in other respects which has caused the woman a significant injustice.

Maidstone Borough Council (20 001 614)

Statement Upheld Antisocial behaviour 05-Jan-2021

Summary: The Council made decisions about noise nuisance and anti-social behaviour without any investigation process. However, the Council moved tenants to new accommodation, which resolved the issues quicker than if it had taken formal action. This removed the impact on the complainant of loud music and intimidating behaviour. The Council will work closely with future tenants, has given a single point of contact for complaints about this property, and will meet the neighbouring residents once the restrictions of the Covid-19 pandemic are lifted.

Ashfield District Council (20 003 854)

Statement Not upheld Antisocial behaviour 05-Jan-2021

Summary: There was no fault in how the Council investigated reports of anti-social behaviour. The Council was entitled to decide there was evidence of unacceptable behaviour on both sides and serve warnings accordingly, and we have seen no evidence to support an allegation the Council was biased in favour of the complainant’s neighbour. We have therefore completed our investigation.

Broxtowe Borough Council (20 007 716)

Statement Closed after initial enquiries Antisocial behaviour 04-Jan-2021

Summary: We will not investigate this complaint about potential delay in a noise nuisance issue. This is because it is unlikely we would find fault and a court is better placed to consider Mr Y’s alleged injustice.

Bury Metropolitan Borough Council (19 011 331)

Statement Upheld Antisocial behaviour 18-Dec-2020

Summary: Ms B complains that the Council has issued a neighbouring business with a commercial bin and has failed to take action to stop the resulting nuisance and antisocial behaviour. We find no fault on the Council’s part.

Three Rivers District Council (19 013 918)

Statement Not upheld Antisocial behaviour 14-Dec-2020

Summary: Ms X complains the Council was biased against her while investigating anti-social behaviour allegations. The matters complained of are inextricably linked to the consideration of court proceedings and so it is not appropriate for the Ombudsman to investigate this matter. The Ombudsman’s general discretion will be exercised to discontinue the investigation.

Eastleigh Borough Council (19 010 078)

Statement Upheld Antisocial behaviour 11-Dec-2020

Summary: There was fault by the Council, in this complaint about alleged anti-social behaviour. Although it was for the Council to decide whether there was anti-social behaviour or a noise nuisance, it did not consider whether there was action it could take under the Housing Health and Safety Rating System. This caused an uncertainty, which the Council has agreed to remedy. The Council has also agreed to remind its staff of the importance of keeping clear and comprehensive records. There was also fault by the Council, as it did not respond to a question about the Community Trigger, but this did not cause an injustice. We have therefore completed our investigation.

Mid Sussex District Council (19 019 871)

Statement Not upheld Antisocial behaviour 09-Dec-2020

Summary: Mr C complained about how the Council dealt with his complaints of anti-social behaviour. We find the Council was not at fault.