Archive has 129 results
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London Borough of Haringey (19 013 653)
Statement Upheld School transport 27-Jul-2020
Summary: Mrs X complains the transport provided by the Council for her daughter to attend school as late for a week. We found fault as Mrs X’s daughter missed the start of the school day. The Council has already apologised to Mrs X for any inconvenience caused which is a suitable remedy in this case. So, we are completing our investigation.
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Buckinghamshire County Council (19 001 498)
Report Upheld School transport 24-Jul-2020
Summary: Mrs X complains the Council has not provided free home to school transport despite agreeing her children are eligible. The Council pays her mileage for two. journeys but does not pay for her return home and outward journey. The Council did not properly consider her appeal.
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Blackpool Borough Council (19 013 387)
Statement Not upheld School transport 23-Jul-2020
Summary: Mr B complains the Council did not properly deal with his transport to school application. The Council was not at fault.
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Statement Upheld School transport 21-Jul-2020
Summary: Miss X complains about the Council’s handling of her school transport refund request and its decision to complete a fraud investigation. The Ombudsman finds fault with the Council for failing to provide Miss X with information about what transport costs she could claim for. I do not find fault with the Council’s other actions.
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Statement Upheld School transport 21-Jul-2020
Summary: Mrs B complained about delay by the Council in arranging suitable transport for her son C to get to school. She had to drive him herself for an additional two months and was left without sufficient funds to do so for two weeks. We find the Council at fault for delay on two occasions and it has agreed to pay Mrs B a total of £750.
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Essex County Council (19 009 554)
Statement Upheld School transport 17-Jul-2020
Summary: Mrs C complains that the Council has failed to provide suitable travel arrangements for her son, D, to the grammar school he attends. Aside from sending Mrs C a misleading decision letter in response to her initial application, the Ombudsman has not found fault in the way the Council handled her application or responded to her complaints about this. However, the Council should have told Mrs C that she could appeal when she continued to raise concerns about suitability of the transport. The Council has agreed to offer Mrs C an appeal, and the Ombudsman considers that it would be reasonable for Mrs C to use that appeal right.
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Kent County Council (19 008 141)
Statement Not upheld School transport 16-Jul-2020
Summary: Mrs X complains the Council failed to properly address safeguarding and other concerns about a taxi company used by her daughter, Miss D. She says the Council failed to address her concerns properly because she complained about other issues. As Mrs X has not responded to our correspondence, we have discontinued our investigation into this complaint.
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Warrington Council (19 013 813)
Statement Upheld School transport 15-Jul-2020
Summary: The Council was at fault because it failed to record minutes at a hearing to consider Mrs C’s appeal for her daughter’s post-16 transport assistance. The Council has agreed to apologise, offer a suitable financial remedy, and retake its decision.
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Cumbria County Council (20 000 552)
Statement Closed after initial enquiries School transport 15-Jul-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s school transport policy. This is because it is unlikely we would find fault on the Council’s part.
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Suffolk County Council (19 015 896)
Statement Upheld School transport 10-Jul-2020
Summary: Mrs X complains about the Council’s handling and decision on her request for free school transport. She says its refusal continues to cause hardship and her family has suffered distress and uncertainty. The Ombudsman finds no fault in the Council’s decision making process. But the Ombudsman finds the Council at fault for delay and recommends a remedy for Mrs X’s distress and action to prevent recurrence.