Royal Borough of Greenwich (19 008 003)

Statement Upheld School transport 05-Aug-2020

Summary: Mrs X complained the Council failed to consider her son Y’s needs when it changed his school transport arrangements.
She said this caused her and her family distress and inconvenience. There was fault in 2019 when the Council did not set up an independent panel to consider school transport appeals in line with the statutory guidance. However, Mrs X did not experience an injustice because the Council has since set up an independent panel which considered and refused her appeal without fault. The Council should now identify other families or carers who were not offered an appeal to an independent panel and invite them to submit an appeal.

East Sussex County Council (19 011 367)

Statement Upheld School transport 04-Aug-2020

Summary: Mrs X complains about the Council’s decision to refuse transport assistance for her child, Z. Mrs X says the Council has not properly considered the evidence provided. The Ombudsman finds fault with the Council’s post 16 transport policy. He also finds fault with the way the Council considered Mrs X’s appeal. The Council has agreed to reconsider Mrs X’s application for transport assistance.

Hampshire County Council (19 014 299)

Statement Upheld School transport 30-Jul-2020

Summary: Mrs X complained about the way the Council considered her application and appeal for home to school transport for her son, Y, who has special educational needs. The Council was at fault as it failed to properly consider whether Y could reasonably be expected to walk to school because of his special educational needs, disability or mobility. It has agreed to carry out a fresh assessment of need and issue a fresh decision.

Staffordshire County Council (19 004 293)

Statement Upheld School transport 29-Jul-2020

Summary: Mrs X complains about the Council’s decision to remove all public bus services that run at school times, from Village 1 to Village 2. She said that the walking route to the School is unsafe and the Council has failed to address concerns about the dangers and risk to children when considering her appeal. Based on the evidence gathered in our investigation, the Ombudsman finds fault in the Council’s appeal process and recommends a remedy for the injustice.

Staffordshire County Council (19 013 225)

Statement Upheld School transport 29-Jul-2020

Summary: Mrs X complains about the Council’s decision to remove all public bus services that run at school times, from Village 1 to Village 2. She said that the walking route to the School is unsafe and the Council has failed to address concerns about the dangers and risk to children when considering her appeal. Based on the evidence gathered in our investigation, the Ombudsman finds fault in the Council’s appeal process and recommends a remedy for the injustice.

Staffordshire County Council (19 013 231)

Statement Upheld School transport 29-Jul-2020

Summary: Mrs X complains about the Council’s decision to remove all public bus services that run at school times, from Village 1 to Village 2. She said that the walking route to the School is unsafe and the Council has failed to address concerns about the dangers and risk to children when considering her appeal. Based on the evidence gathered in our investigation, the Ombudsman finds fault in the Council’s appeal process and recommends a remedy for the injustice.

Staffordshire County Council (19 013 446)

Statement Upheld School transport 29-Jul-2020

Summary: Mrs X complains about the Council’s decision to remove all public bus services that run at school times, from Village 1 to Village 2. She said that the walking route to the School is unsafe and the Council has failed to address concerns about the dangers and risk to children when considering her appeal. Based on the evidence gathered in our investigation, the Ombudsman finds fault in the Council’s appeal process and recommends a remedy for the injustice.

Staffordshire County Council (19 013 470)

Statement Upheld School transport 29-Jul-2020

Summary: Mrs X complains about the Council’s decision to remove all public bus services that run at school times, from Village 1 to Village 2. She said that the walking route to the School is unsafe and the Council has failed to address concerns about the dangers and risk to children when considering her appeal. Based on the evidence gathered in our investigation, the Ombudsman finds fault in the Council’s appeal process and recommendations for the injustice caused.

Staffordshire County Council (19 013 474)

Statement Upheld School transport 29-Jul-2020

Summary: Mrs X complains about the Council’s decision to remove all public bus services that run at school times, from Village 1 to Village 2. She said that the walking route to the School is unsafe and the Council has failed to address concerns about the dangers and risk to children when considering her appeal. Based on the evidence gathered in our investigation, the Ombudsman finds fault in the Council’s appeal process and recommends a remedy for the injustice.

Staffordshire County Council (19 013 610)

Statement Upheld School transport 29-Jul-2020

Summary: Mrs X complains about the Council’s decision to remove all public bus services that run at school times, from Village 1 to Village 2. She said that the walking route to the School is unsafe and the Council has failed to address concerns about the dangers and risk to children when considering her appeal. Based on the evidence gathered in our investigation, the Ombudsman finds fault in the Council’s appeal process and recommends a remedy for the injustice.