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Special educational needs archive 2020-2021


Archive has 305 results

  • Derby City Council (20 004 972)

    Statement Upheld Special educational needs 31-Mar-2021

    Summary: Mrs X complained the Council repeatedly delayed in finalising her son, Mr Y's, Educational Health and Care Plan which led to him missing out on provision he needed to progress at school. Mrs X also complained the Council did not plan for Mr Y's transition from school to adulthood. Mrs X said the Council's actions have negatively affected Mr Y's educational development and caused her and her family stress and upset. The Council was at fault when it delayed completing the Plan within the required statutory timescales, leading to frustration for Mrs X. The Council has agreed to provide an apology and take action to ensure it keeps to statutory timescales in future.

  • London Borough of Sutton (20 012 342)

    Statement Closed after initial enquiries Special educational needs 31-Mar-2021

    Summary: We will not investigate Mrs X's complaint that the Council failed to meet her son's special educational needs. There is insufficient evidence of fault to warrant investigation in the matters that are within our jurisdiction. Mrs X has also used her right to appeal against the Council's decisions to the Special Educational Needs and Disability Tribunal. We are unable to consider what her son's needs are and how the Council arrived at its decisions about them.

  • London Borough of Haringey (20 012 416)

    Statement Closed after initial enquiries Special educational needs 31-Mar-2021

    Summary: We will not investigate Ms X's complaint that the Council held a review of her son's Education Health and Care Plan without either of them present. There is not enough evidence of fault or injustice to warrant investigation.

  • Hertfordshire County Council (20 005 312)

    Statement Upheld Special educational needs 29-Mar-2021

    Summary: There was fault by the Council in the way it handled an EHC assessment and in failing to secure provision in an EHC plan. This caused Y to miss out on special educational provision at an important stage of his development. The Council will apologise, pay the complainants £3000, and make service improvements.

  • North East Lincolnshire Council (20 005 259)

    Statement Upheld Special educational needs 29-Mar-2021

    Summary: Mr and Mrs B complain about the way the Council handled the provision of social care support for their daughter. There was fault by the Council that caused injustice to Miss Y and Mr and Mrs B. It will apologise and make a payment to them.

  • Kent County Council (20 004 127)

    Statement Upheld Special educational needs 29-Mar-2021

    Summary: Miss B complained the Council failed to provide solo school transport as it agreed to do, failed to provide her with support when she homeschooled her daughter, delayed increasing her daughter's education provision, recorded inaccurate comments about her mental health in an assessment and wrongly said her daughter was not entitled to services from the disabled children's team. The Council's communications around the outcome of the transport appeal were poor and its complaint response contained incorrect information about her daughter's entitlement to services from the disabled children's team. That caused Miss B frustration. An apology is satisfactory remedy. There is no fault in the remainder of the complaint.

  • Cheshire East Council (20 009 457)

    Statement Closed after initial enquiries Special educational needs 29-Mar-2021

    Summary: We will not investigate Mrs Q's complaint about special educational needs provision for children in Cheshire East Council's area. This is because Mrs Q's injustice is not significant enough to justify our involvement, nor will further investigation lead to a different outcome. And we cannot investigate what happened in Mrs Q's children's school.

  • Buckinghamshire Council (20 010 991)

    Statement Closed after initial enquiries Special educational needs 29-Mar-2021

    Summary: The Ombudsman cannot investigate Mr B's complaint about the actions of the Council's Special Educational Needs department, and about the Council's response to his subsequent complaint. This is because Mr B makes his complaint in his capacity as Chair of Governors at a school.

  • Surrey County Council (19 012 105)

    Statement Upheld Special educational needs 25-Mar-2021

    Summary: Mrs X complained about the way the Council handled her son's Education Health and Care Plan. We found the Council delayed finalising the Plan which led to Mrs X's son being in inappropriate education for longer than necessary. We recommended a remedy.

  • Hampshire County Council (19 010 890)

    Report Upheld Special educational needs 24-Mar-2021

    Summary: Mrs Y complained the Council delayed issuing an amended Education, Health and Care Plan (EHC Plan) for her son, Z, and failed to provide him with suitable education while it found a new placement.