Norfolk County Council (20 000 637)

Statement Closed after initial enquiries Other 09-Oct-2020

Summary: The Ombudsman cannot consider Mr X’s complaint about a social worker breaching a court order and about the contents of her report to the court. These matters fall outside the Ombudsman’s jurisdiction. The law prevents the Ombudsman from investigating matters that are being considered in court proceedings.

Royal Borough of Greenwich (20 003 552)

Statement Closed after initial enquiries Other 09-Oct-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about a Council document which is being used in Court proceedings. And the Information Commissioner’s Office is better placed to consider his complaint about the accuracy of other documents.

London Borough of Lewisham (19 007 192)

Statement Upheld Other 08-Oct-2020

Summary: The Council has delayed taking action to ensure Miss B receives compensation which she was awarded by the Criminal Injuries Compensation Authority. The Council has agreed to apologise to Miss B and Ms X, make a payment to recognise the interest payments Miss B has lost, and take action to ensure Miss B receives the compensation soon.

Buckinghamshire County Council (20 001 920)

Statement Closed after initial enquiries Other 07-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council’s social worker is acting with bias against him regarding the welfare of his children. The complaint is outside the Ombudsman’s jurisdiction because a court is considering or has recently considered the case.

Solihull Metropolitan Borough Council (20 004 830)

Statement Closed after initial enquiries Other 06-Oct-2020

Summary: Mr X complained about the Council’s decision to apply for a care order in 2017. We will not investigate this complaint for several reasons, mainly because it is too late and it relates to the start of court action and what happened in court.

Stockton-on-Tees Borough Council (20 004 012)

Statement Closed after initial enquiries Other 06-Oct-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a comment made by a social worker during a meeting. This is because there is not enough evidence of fault causing significant personal injustice and we could not add anything to the Council’s response.

Buckinghamshire County Council (20 002 480)

Statement Closed after initial enquiries Other 05-Oct-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s handling of a child and family assessment. This is because her injustice is not significant enough to justify our involvement and further investigation is unlikely to lead to a different outcome. Nor will we investigate Mrs X’s complaint about Child Y’s mother. This is because there is no evidence of fault.

Portsmouth City Council (20 003 506)

Statement Closed after initial enquiries Other 05-Oct-2020

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council has unreasonably taken the view that he presents a risk to his children. The matters have been considered in court and the Ombudsman cannot achieve what Mr B wants.

Leicester City Council (19 018 446)

Statement Not upheld Other 30-Sep-2020

Summary: The complainant, Ms X, says the Council failed to complete the remedy recommended by the Ombudsman following a previous complaint about support provided under Section 17 of the Children Act. Ms X also says the Council has unreasonably refused to respond to her further complaint about this matter. The Ombudsman is satisfied the Council has complied with the agreed remedy and we do not uphold the complaint.

Essex County Council (19 019 277)

Statement Not upheld Other 30-Sep-2020

Summary: Mr C complained an appointment for contact with his grandchildren was cancelled at the last minute by the Council. The Ombudsman finds the Council was not at fault.